Add-In toolbar disappears

[geekgrrl]

Hello,

I have a Word Add-In COM dll originally developed for Windows 2000. It
adds a menu item to the File menu and a custom toolbar to Word. On one
user's machines, this add-in simply disappears. The menu item and
toolbar are just gone. If I have them run regsvr32 again to
uninstall/re-install the dll, they get the following error message:

DLLRegisterServer in C:\blah\blah\mydll.dll FAILED Return Code was:
0xe06d7363.

Does anyone know what could be causing this? They are running Windows
XP SP2 with Office 2003 SP2.

I've made sure that the "Trust all installed add-ins and templates"
from the Tools - Macro - Security - Trusted Publishers tab is checked.
I do know that a company specific normal.dot is copied to the
/Templates folder each time the user logs in.

If I start Outlook and I'm using Word to edit/read e-mail and then I
open word, I know that my toolbars are suddenly not available anymore,
but my menu item is still under File and I can turn the toolbar back
on. On my user's machine, the toolbar, menu, everything is just gone.

Thanks for any help anyone can give.

Sheri.

 

[pavan]

Are you sure your add-in is running? It might be the case that your
add-in is crashing the host app and thus Word is disabling it. To
ascertain, check:
1) Help -> About Micorosft Office Word dialog box. Click Disabled
Items button. See if your add-in is listed there.
2) Go to HKLM -> Software -> Microsoft -> Office -> Word -> Addins
and check if the LoadBehavior of your addin is 2.

In either of these cases, you will have to chk if you are missing any
updates on your Office version (KBs) or if your code is crashing
something.

Hope this helps
regards
Pavan

 

[geekgrrl]

Pavan,

Thanks for the reply. We've already checked the disabled list for the
add-in. In one scenario it was on the disabled list and we enabled it.
Items did not appear. Trying to register the add-in again gave the
same error message:

DLLRegisterServer in C:\blah\blah\mydll.dll FAILED Return Code was:
0xe06d7363.