Add others button unavailable

[Cindy]

Environment: Exchange 2003, SP2 and Outlook 2003

A resource calendar is shared so that users can schedule time with the
upgrades team. The team lead then needs to be able to add, later, the
"attendee" who will perform the job.

Desired process:
1) User A opens meeting request on own calendar, therefore being the organizer
2) Adds attendee type for the resource
3) Sends meeting request
4) Delegate (w/ owner permissions) accepts meeting
5) Delegate opens meeting on the resource calendar, on schedule tab adds a
new attendee (User B)
6) Delegate sends update
7_) User A gets updated meeting request with confirmed time and User B as
attendee
8) User B gets notification of meeting request and accepts

Using the process above, we get stuck at step 5, because the add others
button is greyed out.

We have found that if the resource is the organizer, the attendees can be
modified by the delegate. Is there a permission or configuration that will
allow us to follow the steps above, so that users can be the organizers not
the resource?

Thank you in advance for your time and assistance

 

[Cindy]

Any help would be appreciated. I have users inquiring several times a day
about a solution. If you need more information to help me, please let me know
so I can at least know someone's looking at my quesiton.

Thanks

 

[Cindy]

I've posted my question again, same board, new subject in hopes someone will
answer one or the other. Would someone please respond?

 

[Cindy]

What does a poster have to do to get a repsonse?? This is ridiculous. This
very unprofessional and I'm loosing my patience. I've tried to be cooperative
and polite in my inquires. Now what? What do I have to say or do to get help
from someone?

 

[Cindy]

Never mind. Someone was nice enough to respond to my other posting.

 

[Sue Mosher [MVP-Outlook]]

Unprofessional? How can that be, since this is a peer-to-peer forum and no one is obligated to be here?

A lack of response usually means:

-- No one knows the answer.

-- The answer is, "No you can't do that," and everyone is tired of giving that answer.

-- The question is an FAQ, and everyone is tired of giving the answer. (Unlikely, because most of the MVPs, at least, can answer an FAQ in just a few seconds.)

-- No one understands your question. You can help by making sure you've provided Outlook version and mail configuration details, exact text of any error messages, and other detailed problem symptoms. You can always reply to your own message to give more information or rephrase the questions.

-- Everyone is busy putting out fires or laying in the hammock.

While you're waiting, why not search the archives at http://groups.google.com/groups?hl=en&lr=lang_en&safe=off&group=microsoft.public.outlook to see if someone has already provided an answer to a similar question earlier?

As for the substance of your question, I think the delegate will need full Editor permission on the folder. What do they and other users have now?

What build of OUtlook 2003?
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Cindy]

Thank you, Sue, for your response. It is Outlook 2003 (11.8002.6568) SP2. The
delegate has owner permissions, as I stated in my original post. Does Editor
permissions provide something that Owner would not? The other users have
author permissions. Is there any other information you may need to futher
assist me?

- I would have been happy to provide more information early on if someone
had simply asked. I provided what I thought would be most pertinent.

-I did search for a solution before posting to this group. Since I'm
unfamiliar with the problem, I may not have searched for the appropriate
combination of words (though I did try multiple phrases and verbiage). I know
it can be frustrating to answer questions already asked, so I do research my
problem. I don't appreciate you suggestion that I didn't try. Posting is
always my last resort after coming up empty handed.

Professionalism does not only have to be in regards to that which you get
paid or are obligated to do. It's sad that you think so.

 

[Sue Mosher [MVP-Outlook]]

This is pretty interesting. In my testing, the only way I could come close to getting the result that I think you want -- Delegate B being able to add an attendee by working with the appointment in the resource calendar -- is if Delegate B has Owner access to User A's Calendar folder, which isn't practical. The way I made it work was for Delegate B to forward the meeting from the resource to User C. User A then processes the acceptance from User C and all is well from there on out.

Why it doesn't work with lesser permissions for Delegate B on User A's calendar is a mystery to me and something I'll ask about.

Bottom line, though, is that I think to make this system work -- where one person schedules the resource and another updates the attendees later -- User A should create the appointment directly in the resource calendar.

The Owner role is a superset of the Editor role's permissions. BTW, the way you have the permissions set up, there is no reason for User B, the delegate, to accept any meeting request. In fact, I'd be surprised if they even saw for the original appointment, assuming User A correctly invited the resource as a resource. Since users have Author permission on the resource calendar, direct booking would be in effect.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers