Add Profile Problem

[ND Campbell]

I need to add a mail profile for Outlook 2003. So I went to Control
Panel/Mail/General Tab/Add. I didn't like the looks of the only profile I saw
there so I deleted it. Now I want to add the one I want.

However, when I click the Add button nothing happens. Nothing. No wizard, no
error messages. Nothing. I'm thinking deleting the only profile listed, was a
bad idea (understatement?).

I was wondering if there was a back door to add even a dummy profile, so
that Outlook will be happy and then I can add the profile I want? Or some fix
I need to get the first profile added? Or anything? Beuhler?

In the mean time, Outlook (of course) will not even open because there is no
profile to open with. Duh!

Please advise.

 

[ND Campbell]

Pardon me. It is Outlook 2002. I'm sorry. And my OS is MS XP SP2 (Home).

 

[Sue Mosher [MVP-Outlook]]

So, what exactly do you see when you start the Mail applet in Control Panel?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[ND Campbell]

I see the Mail applet with a single tab titled General.

The box which normally would be propogated with the names of the profiles is
empty. No profiles. There is an outline highlighting the area of the profiles
box that would normally contain the first profile. But there is nothing
written there. Only the Add button is active. Remove, Properties and Copy are
grayed out and cannot be pressed.

In the 'use this profile' area the current selection is 'prompt for a
profile to be used'. I can select 'always use this profile', but there are no
choices in the drop down box to choose. I have tried starting Outlook using
both the prompt for profile and default profile option with the same results.

Attempt to start Outlook result in the following error boxes: "No profiles
have been created. To create a new profile, use the Mail icon in the Control
Panel." Pressing OK after than results in a second error box which reads:
"Cannot start Microsoft Outlook. The server is not available. Contact your
administrator if this condition persists." Well of course the server is
unavailable. There is not profile to get a server from.

Please advise.

 

[Sue Mosher [MVP-Outlook]]

Click Add.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers