AddIn won't load on one Word 2007 system

D

David Thielen

Hi;

We have a customer where our AddIn won't load on Word 2007 on one of their
systems. (It runs fine on all the others.)

1) Does Word 2007 tell you why an AddIn won't load?

2) Where is the "diabled addins" list in Word 2007? It's not in Help/About.

3) Anything new we should check in Word 2007?

--
thanks - dave
david_at_windward_dot_net
http://www.windwardreports.com

Cubicle Wars - http://www.windwardreports.com/film.htm
 
W

Wei Lu [MSFT]

Hello Dave,

You could go to the Office Button, and click Word Option. There is an
Add-ins Tab which show all the add-ins' status.

Sincerely,

Wei Lu

Microsoft Online Community Support

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W

Wei Lu [MSFT]

Hello Dave,

Please follow this article to troubleshoot this issue,

http://blogs.msdn.com/msdnts/archive/2006/12/28/how-to-troubleshoot-the-com-
add-ins-loading-issues.aspx

Sincerely,

Wei Lu

Microsoft Online Community Support

==================================================

Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif
ications.

Note: The MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 1 business day is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions or complex
project analysis and dump analysis issues. Issues of this nature are best
handled working with a dedicated Microsoft Support Engineer by contacting
Microsoft Customer Support Services (CSS) at
http://msdn.microsoft.com/subscriptions/support/default.aspx.

==================================================
(This posting is provided "AS IS", with no warranties, and confers no
rights.)
 
D

David Thielen

We checked all those registry settings as referenced in that article and they
are correct. But again, it does not load and it is not listed in the list of
AddIns. This is for Word 2007 on Vista and the user has the Vista security
turned off.

This AddIn works on thousands of systems and this user is using the same
install program as works on every other computer. But on this one system it
is not working.

How can we find out why Word is not seeing it?

--
thanks - dave
david_at_windward_dot_net
http://www.windwardreports.com

Cubicle Wars - http://www.windwardreports.com/film.htm
 
W

Wei Lu [MSFT]

Hello Dave,

Microsft Windows Vista will not activate COM components that are registered
in the
HKEY_CURRENT_USER (HKCU) hive when the process is running with an Integrity
Level
(IL) of High.

Please use the ProcessExplorer to check whether your Word process is
running under the IL of high.

If so, please change the default setup project of the VSTO solution to
create the necessary registry entries to HKLM.

Hope this helps.

Sincerely,

Wei Lu
Microsoft Online Community Support

==================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

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W

Wei Lu [MSFT]

Hello Dave,

It does not matter with VSTO but COM component.

You could use the ProcessExplorer to check it.

Sincerely,

Wei Lu

Microsoft Online Community Support

==================================================

Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif
ications.

Note: The MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 1 business day is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions or complex
project analysis and dump analysis issues. Issues of this nature are best
handled working with a dedicated Microsoft Support Engineer by contacting
Microsoft Customer Support Services (CSS) at
http://msdn.microsoft.com/subscriptions/support/default.aspx.

==================================================
(This posting is provided "AS IS", with no warranties, and confers no
rights.)
 
W

Wei Lu [MSFT]

Hello Dave,

You could check the View-> Select Columns -> Integraty Level in the newest
version of ProcessExplorer.

Office Add-in is a COM component.

Sincerely,

Wei Lu
Microsoft Online Community Support

==================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

==================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 

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