AddIn won't load

[David Thielen]

Hi;

We have a single customer on a single machine where our AddIn won't
load. He is running Office 2007 on Vista 32-bit.

All the registry settings to load it are correct.

It is not disabled.

Show AddIn User Interface Errors is checked.

Security is disable with notification.

We get nothing. How do we find out why Office won't load it. This
exact same version installs and runs fine on thousands of other
systems so it can't be something wrong in our program.

Help!

thanks - dave

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[David Thielen]

One thing we just found - some of the registry keys that the installer
creates for our AddIn are set that no user has rights to them. So Word
would not be able to read those entries.

Any idea how that happens and any idea how to tell wix to force the
security settings on registry entries it creates?

thanks - dave

Hi;

We have a single customer on a single machine where our AddIn won't
load. He is running Office 2007 on Vista 32-bit.

All the registry settings to load it are correct.

It is not disabled.

Show AddIn User Interface Errors is checked.

Security is disable with notification.

We get nothing. How do we find out why Office won't load it. This
exact same version installs and runs fine on thousands of other
systems so it can't be something wrong in our program.

Help!

thanks - dave

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[\Ji Zhou [MSFT]\]

Hello Dave,

Yes, we can set a specified key's permission to denying everyone to access.
But we need to write codes to do that explicitly as this MSDN article shows
http://msdn.microsoft.com/en-us/library/system.security.permissions.registry
permission.aspx. And, we can use the Process Monitor to trace the Add-in's
installing process. If anyone changes the new created keys' permission, we
will see the event RegSetKeySecurity in the Process Monitor.

If no one changes the key's permission explicitly, as far as I know, in the
common scenarios, the registry key will be created using the inherited
permission from its parent key. Consequently, if a user has the high enough
right, he should be able to access the new created registry keys. Thus, my
assumption is the Outlook does not run under the high integrity level
privilege. In the Vista system which turns on the UAC, the high integrity
level privilege is also required to access all registry keys in the HKLM,
even if the end user is an administrator. So, may I suggest the user right
click Outlook and choose "Run As Administrator" option to start Outlook.
Hope this helps!

Please let me know if my suggestion helps in this scenario.

Best regards,
Ji Zhou ([email protected], remove 'online.')
Microsoft Online Community Support

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