Address Book (Entourage 2008) sync with Exchange Contacts problem

S

shrop

I have had this problem in both the beta version of Entourage 2008 and
the full release. I cannot get my Exchange contacts to sync to the
Entourage 2008 Address Book Contacts folder. Everything else seems to
work ok and the status indicates that the sync is taking place, but
the Contacts folder in Address Book remains empty.

I want to roll Entourage 2008 out to students in our department, but
this issue is a show stopper.

Any help appreciated..thanks!
Shrop
 
A

Adam Bailey

shrop said:
I have had this problem in both the beta version of Entourage 2008 and
the full release. I cannot get my Exchange contacts to sync to the
Entourage 2008 Address Book Contacts folder. Everything else seems to
work ok and the status indicates that the sync is taking place, but
the Contacts folder in Address Book remains empty.

How many contacts do you have? Are you sure you're looking at the correct
Address Book? In the Address Book view you'll see several items, including
On My Computer and then your Exchange account. Your Exchange contacts will
appear under the latter, not the former.

You may also want to try Control-Clicking the Contacts item under your
Exchange account and choosing Synchronize Now.
 
S

shrop

I have 420 contacts. I am clicking on the folder "Contacts" which is
near the top of the folder list under my exchange account. I have
tried emptying cache and sync now many times. It has happened to
others on campus too. I wonder if it could be a server issue?
 
A

Adam Bailey

shrop said:
I have 420 contacts. I am clicking on the folder "Contacts" which is
near the top of the folder list under my exchange account. I have
tried emptying cache and sync now many times. It has happened to
others on campus too. I wonder if it could be a server issue?

To determine that I'd like to see someone create a whole new identity in
Entourage and add an Exchange account that has a small number of contacts.
 
S

shrop

To determine that I'd like to see someone create a whole new identity in
Entourage and add an Exchange account that has a small number of contacts.

I didn't create a brand new account as I am not the exchange admin,
but I do have an account that is not used much. I set it up as a new
identity. 6 messages were in the inbox and sync'd over fine. There
were no contacts on the exchange server for the account. I logged into
OWA and created one. I then syn'd and then tried emptying the Contacts
cache. The one contact never has syn'd over.

Thanks for the suggestion to test this. I guess I am going to have to
turn this over to server admin to help deal with it now. Our campus
Mac admin is already on it. If anyone has any other thoughts or
suggestions, let me know.

Thanks!
Mark
 

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