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Message: [QUOTE="Diane Ross, post: 6767043"] Mitzi, You replied to me directly. Please keep all correspondence on the newsgroup. This way everyone can learn from the suggestions as well as contribute. From your header, I see you are using an out of date version of Entourage: Microsoft-Entourage/11.4.0.080122 Download the following updates to fully update Entourage 2004: Microsoft Office 2004 for Mac 11.5.0 Update released June 24, 2008 (This is a combo updater. This update includes all the improvements that were released in previous Office 2004 updates.) 59mb Microsoft Office 2004 for Mac 11.5.1 Update released: Tuesday, August 12, 2008 15mb. Requires 11.5.0 be installed. Microsoft Office 2004 for Mac 11.5.2 Update released: October 14, 2008 13mb. Requires 11.5.1 be installed....contains a critical security update for Excel. Microsoft Office 2004 for Mac 11.5.3 Update released December 9, 2008, 15.1 mb. Requires 11.5.2 be installed... contains updated time zone information. To verify if the problem is a symptom of database corruption, create a new Identity in Entourage (no need to enter account info for this test). Drag a few contacts to the desktop for testing in the new Identity. Can you edit in the new Identity? If yes, then you need to rebuild your database. If no, then test in a new User. <[URL]http://tinyurl.com/bhl83m[/URL]> How to rebuild: Make a duplicate in the Finder first as additional backup. A rebuild does make a duplicate, but sometimes in the process the original and backup get merged resulting in total disaster. It's rare but it happens. <[URL]http://www.entourage.mvps.org/database/rebuild.html[/URL]> [/QUOTE]

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