address book

[keithsibille]

I am trying to move my information from my old xp machine to a new windows 7
machine. I am using Outlook 2003. All of my contacts appear to be there,
but, when I bring up a new message window, and click the "to" to select a
recipient, none of my contacts nor lists show up. I read that the fix is to
right click on contacts, click on properties and go to the address book tab
and click on the check box that says show this folder as an email address
book. However, this choice is grayed out.

 

[Russ Valentine]

Follow all the instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[keithsibille]

I tried this before, but the check box in the last step is grayed out.

 

[keithsibille]

Thanks Russ, I got it. I had to delete the contacts and then add it back.
Then it worked fine. thanks.

 

[Russ Valentine]

Depending on how you migrated your data, Outlook can easily lose connection
to your Contacts Folder. Removing an invalid reference to Contacts and
adding back a new one will fix it.