Address is removed when email is sent

[S. Elliott]

I have a one client experiencing this - the email is addressed - address is
from the outlook.nk2 file (the address is also in the contacts) once "send"
is clicked the email address is stripped - the addressees name remains but
the actual address is removed. The email bounces and the non delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every internal email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS Office 2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from the outlook.nk2
file.

Any ideas?

Steve

 

[Russ Valentine [MVP-Outlook]]

Clarify your post, especially this part:
"the addressees name remains but the actual address is removed." How were we
supposed to know what that means?
Provide additional requisite information. Since you are not using Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read minds, and stop
making us try.

 

[S. Elliott]

Clarification:

Email is addrressed to: Name ([email protected]). Once send is clicked the
email address is removed, the parenthesis remain and the address on the sent
email is: name ().

Internal emails would be those addressed to associates/co-workers not
external contacts.

Clarify your post, especially this part:
"the addressees name remains but the actual address is removed." How were we
supposed to know what that means?
Provide additional requisite information. Since you are not using Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read minds, and stop
making us try.
--
Russ Valentine
[MVP-Outlook]

I have a one client experiencing this - the email is addressed - address is
from the outlook.nk2 file (the address is also in the contacts) once
"send"
is clicked the email address is stripped - the addressees name remains but
the actual address is removed. The email bounces and the non delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every internal email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS Office 2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from the outlook.nk2
file.

Any ideas?

Steve

 

[Russ Valentine [MVP-Outlook]]

Not any clearer. Since you are not using Exchange, what is an internal
Contact and what is an external Contact? What are the transports in these
profiles?
Why do you think this is anything other than a corrupt autocompletion entry?
If you use another method to select the same recipient, does the message get
sent?
Outlook makes errors frequently when writing to the NK2 file. Delete any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]

Clarification:

Email is addrressed to: Name ([email protected]). Once send is clicked the
email address is removed, the parenthesis remain and the address on the
sent
email is: name ().

Internal emails would be those addressed to associates/co-workers not
external contacts.

Clarify your post, especially this part:
"the addressees name remains but the actual address is removed." How were
we
supposed to know what that means?
Provide additional requisite information. Since you are not using
Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read minds, and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]

I have a one client experiencing this - the email is addressed - address
is
from the outlook.nk2 file (the address is also in the contacts) once
"send"
is clicked the email address is stripped - the addressees name remains
but
the actual address is removed. The email bounces and the non delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every internal email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from the
outlook.nk2
file.

Any ideas?

Steve

 

[S. Elliott]

Not sure how to make it any clearer. I explained internal (those working at
my employers company)/external (anyone not working for my employer)
contacts. I do not know that it is anything other than a corrupted nk2 file
- that could very well be the case. Deleting the names that do not work
forces a new entry in the nk2 file once an email is sent to that address.
That in fact may be all that is going on.

I suppose Outlook could very well make errors when writing to nk2 file,
though I have no first hand knowledge of nor experience with that happening -
guess I am fortunate in that regard.

Not any clearer. Since you are not using Exchange, what is an internal
Contact and what is an external Contact? What are the transports in these
profiles?
Why do you think this is anything other than a corrupt autocompletion entry?
If you use another method to select the same recipient, does the message get
sent?
Outlook makes errors frequently when writing to the NK2 file. Delete any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]

Clarification:

Email is addrressed to: Name ([email protected]). Once send is clicked the
email address is removed, the parenthesis remain and the address on the
sent
email is: name ().

Internal emails would be those addressed to associates/co-workers not
external contacts.

Clarify your post, especially this part:
"the addressees name remains but the actual address is removed." How were
we
supposed to know what that means?
Provide additional requisite information. Since you are not using
Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read minds, and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]
I have a one client experiencing this - the email is addressed - address
is
from the outlook.nk2 file (the address is also in the contacts) once
"send"
is clicked the email address is stripped - the addressees name remains
but
the actual address is removed. The email bounces and the non delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every internal email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from the
outlook.nk2
file.

Any ideas?

Steve

 

[S. Elliott]

Correction - If the nk2 file were corrupted then why would the name and
address be displayed like so: Name ([email protected]) when send is selected
the actual email address is removed - the name and parenthesis remain. I
think there is possibly something else going on.

Not sure how to make it any clearer. I explained internal (those working at
my employers company)/external (anyone not working for my employer)
contacts. I do not know that it is anything other than a corrupted nk2 file
- that could very well be the case. Deleting the names that do not work
forces a new entry in the nk2 file once an email is sent to that address.
That in fact may be all that is going on.

I suppose Outlook could very well make errors when writing to nk2 file,
though I have no first hand knowledge of nor experience with that happening -
guess I am fortunate in that regard.

Not any clearer. Since you are not using Exchange, what is an internal
Contact and what is an external Contact? What are the transports in these
profiles?
Why do you think this is anything other than a corrupt autocompletion entry?
If you use another method to select the same recipient, does the message get
sent?
Outlook makes errors frequently when writing to the NK2 file. Delete any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]

Clarification:

Email is addrressed to: Name ([email protected]). Once send is clicked the
email address is removed, the parenthesis remain and the address on the
sent
email is: name ().

Internal emails would be those addressed to associates/co-workers not
external contacts.


:

Clarify your post, especially this part:
"the addressees name remains but the actual address is removed." How were
we
supposed to know what that means?
Provide additional requisite information. Since you are not using
Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read minds, and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]
I have a one client experiencing this - the email is addressed - address
is
from the outlook.nk2 file (the address is also in the contacts) once
"send"
is clicked the email address is stripped - the addressees name remains
but
the actual address is removed. The email bounces and the non delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every internal email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from the
outlook.nk2
file.

Any ideas?

Steve

 

[Russ Valentine [MVP-Outlook]]

Never did I suggest the entire NK2 file was corrupted. I suggested an entry
was corrupt.
You're the one who brought up the issue of "internal" VS "external" Contacts
as if it were a factor. If it is, explain why. Do you have an in house mail
server that is different from what you use for other Contacts? That would be
crucial information that you should not leave out. Repeating: do not make us
try to read your mind. Post clearly and accurately when you seek help in a
newsgroup.
--
Russ Valentine
[MVP-Outlook]

Correction - If the nk2 file were corrupted then why would the name and
address be displayed like so: Name ([email protected]) when send is
selected
the actual email address is removed - the name and parenthesis remain. I
think there is possibly something else going on.

Not sure how to make it any clearer. I explained internal (those working
at
my employers company)/external (anyone not working for my employer)
contacts. I do not know that it is anything other than a corrupted nk2
file
- that could very well be the case. Deleting the names that do not work
forces a new entry in the nk2 file once an email is sent to that address.
That in fact may be all that is going on.

I suppose Outlook could very well make errors when writing to nk2 file,
though I have no first hand knowledge of nor experience with that
happening -
guess I am fortunate in that regard.

Not any clearer. Since you are not using Exchange, what is an internal
Contact and what is an external Contact? What are the transports in
these
profiles?
Why do you think this is anything other than a corrupt autocompletion
entry?
If you use another method to select the same recipient, does the
message get
sent?
Outlook makes errors frequently when writing to the NK2 file. Delete
any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]
Clarification:

Email is addrressed to: Name ([email protected]). Once send is clicked
the
email address is removed, the parenthesis remain and the address on
the
sent
email is: name ().

Internal emails would be those addressed to associates/co-workers not
external contacts.


:

Clarify your post, especially this part:
"the addressees name remains but the actual address is removed." How
were
we
supposed to know what that means?
Provide additional requisite information. Since you are not using
Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read minds,
and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]
I have a one client experiencing this - the email is addressed -
address
is
from the outlook.nk2 file (the address is also in the contacts)
once
"send"
is clicked the email address is stripped - the addressees name
remains
but
the actual address is removed. The email bounces and the non
delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every internal
email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from the
outlook.nk2
file.

Any ideas?

Steve

 

[S. Elliott]

Each individual has an address book - the contacts folder in the .pst file.
I do not know if internal v external is a factor - I only know that this has
not occured when emailing anyone outside our domain. Never intended for you
to try and read my mind. If you don't understand what I am asking by this
time then obviously you can not provide any insight.

Several indviduals read my post before I posted it - they grasped what I was
describing and understood what I was asking - sorry for the confusion on your
end. Since noone else has ever reported this - I will continue to edit the
nk2 file as appropriate.

Have a good one.

Never did I suggest the entire NK2 file was corrupted. I suggested an entry
was corrupt.
You're the one who brought up the issue of "internal" VS "external" Contacts
as if it were a factor. If it is, explain why. Do you have an in house mail
server that is different from what you use for other Contacts? That would be
crucial information that you should not leave out. Repeating: do not make us
try to read your mind. Post clearly and accurately when you seek help in a
newsgroup.
--
Russ Valentine
[MVP-Outlook]

Correction - If the nk2 file were corrupted then why would the name and
address be displayed like so: Name ([email protected]) when send is
selected
the actual email address is removed - the name and parenthesis remain. I
think there is possibly something else going on.

Not sure how to make it any clearer. I explained internal (those working
at
my employers company)/external (anyone not working for my employer)
contacts. I do not know that it is anything other than a corrupted nk2
file
- that could very well be the case. Deleting the names that do not work
forces a new entry in the nk2 file once an email is sent to that address.
That in fact may be all that is going on.

I suppose Outlook could very well make errors when writing to nk2 file,
though I have no first hand knowledge of nor experience with that
happening -
guess I am fortunate in that regard.

:

Not any clearer. Since you are not using Exchange, what is an internal
Contact and what is an external Contact? What are the transports in
these
profiles?
Why do you think this is anything other than a corrupt autocompletion
entry?
If you use another method to select the same recipient, does the
message get
sent?
Outlook makes errors frequently when writing to the NK2 file. Delete
any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]
Clarification:

Email is addrressed to: Name ([email protected]). Once send is clicked
the
email address is removed, the parenthesis remain and the address on
the
sent
email is: name ().

Internal emails would be those addressed to associates/co-workers not
external contacts.


:

Clarify your post, especially this part:
"the addressees name remains but the actual address is removed." How
were
we
supposed to know what that means?
Provide additional requisite information. Since you are not using
Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read minds,
and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]
I have a one client experiencing this - the email is addressed -
address
is
from the outlook.nk2 file (the address is also in the contacts)
once
"send"
is clicked the email address is stripped - the addressees name
remains
but
the actual address is removed. The email bounces and the non
delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every internal
email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from the
outlook.nk2
file.

Any ideas?

Steve

 

[Russ Valentine [MVP-Outlook]]

What makes you say no one has ever reported this? As I said, people see
corrupt entries in the autocompletion cache every day.
Since we still have no idea why you distinguished between "internal" and
"external" contacts or what mail transport you are using, we cannot
troubleshoot other possibilities. The confusion is not on my end. When you
post undefined terms or superfluous information, it obscures your post.
--
Russ Valentine
[MVP-Outlook]

Each individual has an address book - the contacts folder in the .pst
file.
I do not know if internal v external is a factor - I only know that this
has
not occured when emailing anyone outside our domain. Never intended for
you
to try and read my mind. If you don't understand what I am asking by this
time then obviously you can not provide any insight.

Several indviduals read my post before I posted it - they grasped what I
was
describing and understood what I was asking - sorry for the confusion on
your
end. Since noone else has ever reported this - I will continue to edit
the
nk2 file as appropriate.

Have a good one.

Never did I suggest the entire NK2 file was corrupted. I suggested an
entry
was corrupt.
You're the one who brought up the issue of "internal" VS "external"
Contacts
as if it were a factor. If it is, explain why. Do you have an in house
mail
server that is different from what you use for other Contacts? That would
be
crucial information that you should not leave out. Repeating: do not make
us
try to read your mind. Post clearly and accurately when you seek help in
a
newsgroup.
--
Russ Valentine
[MVP-Outlook]

Correction - If the nk2 file were corrupted then why would the name and
address be displayed like so: Name ([email protected]) when send is
selected
the actual email address is removed - the name and parenthesis remain.
I
think there is possibly something else going on.

:

Not sure how to make it any clearer. I explained internal (those
working
at
my employers company)/external (anyone not working for my employer)
contacts. I do not know that it is anything other than a corrupted
nk2
file
- that could very well be the case. Deleting the names that do not
work
forces a new entry in the nk2 file once an email is sent to that
address.
That in fact may be all that is going on.

I suppose Outlook could very well make errors when writing to nk2
file,
though I have no first hand knowledge of nor experience with that
happening -
guess I am fortunate in that regard.

:

Not any clearer. Since you are not using Exchange, what is an
internal
Contact and what is an external Contact? What are the transports in
these
profiles?
Why do you think this is anything other than a corrupt
autocompletion
entry?
If you use another method to select the same recipient, does the
message get
sent?
Outlook makes errors frequently when writing to the NK2 file. Delete
any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]
Clarification:

Email is addrressed to: Name ([email protected]). Once send is
clicked
the
email address is removed, the parenthesis remain and the address
on
the
sent
email is: name ().

Internal emails would be those addressed to associates/co-workers
not
external contacts.


:

Clarify your post, especially this part:
"the addressees name remains but the actual address is removed."
How
were
we
supposed to know what that means?
Provide additional requisite information. Since you are not using
Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read
minds,
and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]
message
I have a one client experiencing this - the email is addressed -
address
is
from the outlook.nk2 file (the address is also in the contacts)
once
"send"
is clicked the email address is stripped - the addressees name
remains
but
the actual address is removed. The email bounces and the non
delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every
internal
email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS
Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from the
outlook.nk2
file.

Any ideas?

Steve

 

[S. Elliott]

Why do I think no one has ever reported this - a google search on the subject
of this post points to this post prior to my posting this I could find no
other info on the problem as described - ditto (meaning the same result) in
searching the Knowledge Base at Microsoft.

Since only you and I are posting on this issue, as described, I would
imagine it is not very common, mind you I am not saying that corruption in
the .nk2 file is not a routine occurence I am saying the address being remove
once send is selected looks to be a very non-routine occurence.

I agree that the autocompletion cache - otherwise known as the .nk2 file
gets corrupted. This may or may not be the result of a corrupted .nk2 file
as far as I know that has not been determined yet.

Why did I say it only happens on internal clients, again for the record,
this issues ONLY ever has happened on email sent to fellow employees - I
thought that was unique enough to be worth mentioning, I certainly did not
mean to convolute the issue at your end.

I believe I have reached the limit of any insight you can provide, please
feel free to retain your $0.02 worth.

Does MVP stand for Most Voluminous Poster? A rhetorical question, response
not desired or required nor is one requested.

What makes you say no one has ever reported this? As I said, people see
corrupt entries in the autocompletion cache every day.
Since we still have no idea why you distinguished between "internal" and
"external" contacts or what mail transport you are using, we cannot
troubleshoot other possibilities. The confusion is not on my end. When you
post undefined terms or superfluous information, it obscures your post.
--
Russ Valentine
[MVP-Outlook]

Each individual has an address book - the contacts folder in the .pst
file.
I do not know if internal v external is a factor - I only know that this
has
not occured when emailing anyone outside our domain. Never intended for
you
to try and read my mind. If you don't understand what I am asking by this
time then obviously you can not provide any insight.

Several indviduals read my post before I posted it - they grasped what I
was
describing and understood what I was asking - sorry for the confusion on
your
end. Since noone else has ever reported this - I will continue to edit
the
nk2 file as appropriate.

Have a good one.

Never did I suggest the entire NK2 file was corrupted. I suggested an
entry
was corrupt.
You're the one who brought up the issue of "internal" VS "external"
Contacts
as if it were a factor. If it is, explain why. Do you have an in house
mail
server that is different from what you use for other Contacts? That would
be
crucial information that you should not leave out. Repeating: do not make
us
try to read your mind. Post clearly and accurately when you seek help in
a
newsgroup.
--
Russ Valentine
[MVP-Outlook]
Correction - If the nk2 file were corrupted then why would the name and
address be displayed like so: Name ([email protected]) when send is
selected
the actual email address is removed - the name and parenthesis remain.
I
think there is possibly something else going on.

:

Not sure how to make it any clearer. I explained internal (those
working
at
my employers company)/external (anyone not working for my employer)
contacts. I do not know that it is anything other than a corrupted
nk2
file
- that could very well be the case. Deleting the names that do not
work
forces a new entry in the nk2 file once an email is sent to that
address.
That in fact may be all that is going on.

I suppose Outlook could very well make errors when writing to nk2
file,
though I have no first hand knowledge of nor experience with that
happening -
guess I am fortunate in that regard.

:

Not any clearer. Since you are not using Exchange, what is an
internal
Contact and what is an external Contact? What are the transports in
these
profiles?
Why do you think this is anything other than a corrupt
autocompletion
entry?
If you use another method to select the same recipient, does the
message get
sent?
Outlook makes errors frequently when writing to the NK2 file. Delete
any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]
Clarification:

Email is addrressed to: Name ([email protected]). Once send is
clicked
the
email address is removed, the parenthesis remain and the address
on
the
sent
email is: name ().

Internal emails would be those addressed to associates/co-workers
not
external contacts.


:

Clarify your post, especially this part:
"the addressees name remains but the actual address is removed."
How
were
we
supposed to know what that means?
Provide additional requisite information. Since you are not using
Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read
minds,
and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]
message
I have a one client experiencing this - the email is addressed -
address
is
from the outlook.nk2 file (the address is also in the contacts)
once
"send"
is clicked the email address is stripped - the addressees name
remains
but
the actual address is removed. The email bounces and the non
delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every
internal
email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS
Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from the
outlook.nk2
file.

Any ideas?

Steve

 

[Russ Valentine [MVP-Outlook]]

The fact that the problem is confined only to other contacts in the same
company could indeed be an important clue, but only if those recipients were
receiving their mail through a different mail server than other recipients
in the cache. Many companies do have their own internal mail servers. That's
why I kept asking you for what mail transports are in use in these profiles
since you already said you weren't using Exchange. After multiple posts,
that remains the next bit of information required to troubleshoot this
further.

In fact, errors writing to the NK2 file are exceedingly common. You'll find
nothing about it on Microsoft's site because they document nothing about the
NK2 file structure and how it functions. Moreover, an isolated error to a
single entry may cause little disruption to most users and often go
unnoticed because they are quickly corrected the next time a message is
sent. Third party developers who write utilities for managing the
autocompletion cache have figured out why a lot of these problems occur and
have solutions for them. That's where you should head next, but they'll need
answers to the same questions I keep asking.
--
Russ Valentine
[MVP-Outlook]

Why do I think no one has ever reported this - a google search on the
subject
of this post points to this post prior to my posting this I could find no
other info on the problem as described - ditto (meaning the same result)
in
searching the Knowledge Base at Microsoft.

Since only you and I are posting on this issue, as described, I would
imagine it is not very common, mind you I am not saying that corruption in
the .nk2 file is not a routine occurence I am saying the address being
remove
once send is selected looks to be a very non-routine occurence.

I agree that the autocompletion cache - otherwise known as the .nk2 file
gets corrupted. This may or may not be the result of a corrupted .nk2
file
as far as I know that has not been determined yet.

Why did I say it only happens on internal clients, again for the record,
this issues ONLY ever has happened on email sent to fellow employees - I
thought that was unique enough to be worth mentioning, I certainly did not
mean to convolute the issue at your end.

I believe I have reached the limit of any insight you can provide, please
feel free to retain your $0.02 worth.

Does MVP stand for Most Voluminous Poster? A rhetorical question,
response
not desired or required nor is one requested.

What makes you say no one has ever reported this? As I said, people see
corrupt entries in the autocompletion cache every day.
Since we still have no idea why you distinguished between "internal" and
"external" contacts or what mail transport you are using, we cannot
troubleshoot other possibilities. The confusion is not on my end. When
you
post undefined terms or superfluous information, it obscures your post.
--
Russ Valentine
[MVP-Outlook]

Each individual has an address book - the contacts folder in the .pst
file.
I do not know if internal v external is a factor - I only know that
this
has
not occured when emailing anyone outside our domain. Never intended
for
you
to try and read my mind. If you don't understand what I am asking by
this
time then obviously you can not provide any insight.

Several indviduals read my post before I posted it - they grasped what
I
was
describing and understood what I was asking - sorry for the confusion
on
your
end. Since noone else has ever reported this - I will continue to edit
the
nk2 file as appropriate.

Have a good one.

:

Never did I suggest the entire NK2 file was corrupted. I suggested an
entry
was corrupt.
You're the one who brought up the issue of "internal" VS "external"
Contacts
as if it were a factor. If it is, explain why. Do you have an in house
mail
server that is different from what you use for other Contacts? That
would
be
crucial information that you should not leave out. Repeating: do not
make
us
try to read your mind. Post clearly and accurately when you seek help
in
a
newsgroup.
--
Russ Valentine
[MVP-Outlook]
Correction - If the nk2 file were corrupted then why would the name
and
address be displayed like so: Name ([email protected]) when send is
selected
the actual email address is removed - the name and parenthesis
remain.
I
think there is possibly something else going on.

:

Not sure how to make it any clearer. I explained internal (those
working
at
my employers company)/external (anyone not working for my employer)
contacts. I do not know that it is anything other than a corrupted
nk2
file
- that could very well be the case. Deleting the names that do not
work
forces a new entry in the nk2 file once an email is sent to that
address.
That in fact may be all that is going on.

I suppose Outlook could very well make errors when writing to nk2
file,
though I have no first hand knowledge of nor experience with that
happening -
guess I am fortunate in that regard.

:

Not any clearer. Since you are not using Exchange, what is an
internal
Contact and what is an external Contact? What are the transports
in
these
profiles?
Why do you think this is anything other than a corrupt
autocompletion
entry?
If you use another method to select the same recipient, does the
message get
sent?
Outlook makes errors frequently when writing to the NK2 file.
Delete
any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]
message
Clarification:

Email is addrressed to: Name ([email protected]). Once send is
clicked
the
email address is removed, the parenthesis remain and the
address
on
the
sent
email is: name ().

Internal emails would be those addressed to
associates/co-workers
not
external contacts.


:

Clarify your post, especially this part:
"the addressees name remains but the actual address is
removed."
How
were
we
supposed to know what that means?
Provide additional requisite information. Since you are not
using
Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read
minds,
and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]
message
I have a one client experiencing this - the email is
addressed -
address
is
from the outlook.nk2 file (the address is also in the
contacts)
once
"send"
is clicked the email address is stripped - the addressees
name
remains
but
the actual address is removed. The email bounces and the
non
delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every
internal
email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS
Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from
the
outlook.nk2
file.

Any ideas?

Steve

 

[S. Elliott]

We use the same mail server for all email. POP3 and SMTP are the transpots
used.

The fact that the problem is confined only to other contacts in the same
company could indeed be an important clue, but only if those recipients were
receiving their mail through a different mail server than other recipients
in the cache. Many companies do have their own internal mail servers. That's
why I kept asking you for what mail transports are in use in these profiles
since you already said you weren't using Exchange. After multiple posts,
that remains the next bit of information required to troubleshoot this
further.

In fact, errors writing to the NK2 file are exceedingly common. You'll find
nothing about it on Microsoft's site because they document nothing about the
NK2 file structure and how it functions. Moreover, an isolated error to a
single entry may cause little disruption to most users and often go
unnoticed because they are quickly corrected the next time a message is
sent. Third party developers who write utilities for managing the
autocompletion cache have figured out why a lot of these problems occur and
have solutions for them. That's where you should head next, but they'll need
answers to the same questions I keep asking.
--
Russ Valentine
[MVP-Outlook]

Why do I think no one has ever reported this - a google search on the
subject
of this post points to this post prior to my posting this I could find no
other info on the problem as described - ditto (meaning the same result)
in
searching the Knowledge Base at Microsoft.

Since only you and I are posting on this issue, as described, I would
imagine it is not very common, mind you I am not saying that corruption in
the .nk2 file is not a routine occurence I am saying the address being
remove
once send is selected looks to be a very non-routine occurence.

I agree that the autocompletion cache - otherwise known as the .nk2 file
gets corrupted. This may or may not be the result of a corrupted .nk2
file
as far as I know that has not been determined yet.

Why did I say it only happens on internal clients, again for the record,
this issues ONLY ever has happened on email sent to fellow employees - I
thought that was unique enough to be worth mentioning, I certainly did not
mean to convolute the issue at your end.

I believe I have reached the limit of any insight you can provide, please
feel free to retain your $0.02 worth.

Does MVP stand for Most Voluminous Poster? A rhetorical question,
response
not desired or required nor is one requested.

What makes you say no one has ever reported this? As I said, people see
corrupt entries in the autocompletion cache every day.
Since we still have no idea why you distinguished between "internal" and
"external" contacts or what mail transport you are using, we cannot
troubleshoot other possibilities. The confusion is not on my end. When
you
post undefined terms or superfluous information, it obscures your post.
--
Russ Valentine
[MVP-Outlook]
Each individual has an address book - the contacts folder in the .pst
file.
I do not know if internal v external is a factor - I only know that
this
has
not occured when emailing anyone outside our domain. Never intended
for
you
to try and read my mind. If you don't understand what I am asking by
this
time then obviously you can not provide any insight.

Several indviduals read my post before I posted it - they grasped what
I
was
describing and understood what I was asking - sorry for the confusion
on
your
end. Since noone else has ever reported this - I will continue to edit
the
nk2 file as appropriate.

Have a good one.

:

Never did I suggest the entire NK2 file was corrupted. I suggested an
entry
was corrupt.
You're the one who brought up the issue of "internal" VS "external"
Contacts
as if it were a factor. If it is, explain why. Do you have an in house
mail
server that is different from what you use for other Contacts? That
would
be
crucial information that you should not leave out. Repeating: do not
make
us
try to read your mind. Post clearly and accurately when you seek help
in
a
newsgroup.
--
Russ Valentine
[MVP-Outlook]
Correction - If the nk2 file were corrupted then why would the name
and
address be displayed like so: Name ([email protected]) when send is
selected
the actual email address is removed - the name and parenthesis
remain.
I
think there is possibly something else going on.

:

Not sure how to make it any clearer. I explained internal (those
working
at
my employers company)/external (anyone not working for my employer)
contacts. I do not know that it is anything other than a corrupted
nk2
file
- that could very well be the case. Deleting the names that do not
work
forces a new entry in the nk2 file once an email is sent to that
address.
That in fact may be all that is going on.

I suppose Outlook could very well make errors when writing to nk2
file,
though I have no first hand knowledge of nor experience with that
happening -
guess I am fortunate in that regard.

:

Not any clearer. Since you are not using Exchange, what is an
internal
Contact and what is an external Contact? What are the transports
in
these
profiles?
Why do you think this is anything other than a corrupt
autocompletion
entry?
If you use another method to select the same recipient, does the
message get
sent?
Outlook makes errors frequently when writing to the NK2 file.
Delete
any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]
message
Clarification:

Email is addrressed to: Name ([email protected]). Once send is
clicked
the
email address is removed, the parenthesis remain and the
address
on
the
sent
email is: name ().

Internal emails would be those addressed to
associates/co-workers
not
external contacts.


:

Clarify your post, especially this part:
"the addressees name remains but the actual address is
removed."
How
were
we
supposed to know what that means?
Provide additional requisite information. Since you are not
using
Exchange,
how are we supposed to know what you mean by "internal email?"
Give the animals in this zoo a break. Pretend we can't read
minds,
and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]
message
I have a one client experiencing this - the email is
addressed -
address
is
from the outlook.nk2 file (the address is also in the
contacts)
once
"send"
is clicked the email address is stripped - the addressees
name
remains
but
the actual address is removed. The email bounces and the
non
delivery
messages states that email to "name only" was undeliverable.

This has only happened on interal email and not on every
internal
email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS
Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from
the
outlook.nk2
file.

Any ideas?

Steve

 

[Russ Valentine [MVP-Outlook]]

That certainly makes the "distinction" you made between internal and
external Contacts both a red herring and a misnomer. It might suggest that
there is something about your company's email addresses that is choking
autocompletion. As I said, Microsoft will not help you with this. You need
to look for third party solutions. The folks who have done the most work
with these issues are here:
http://www.ingressor.com/helpdesk_exchange.htm
I've known them to work on a problem without charging until they determine
whether you've brought them a problem they haven't already discovered and
solved.
--
Russ Valentine
[MVP-Outlook]

We use the same mail server for all email. POP3 and SMTP are the
transpots
used.

The fact that the problem is confined only to other contacts in the same
company could indeed be an important clue, but only if those recipients
were
receiving their mail through a different mail server than other
recipients
in the cache. Many companies do have their own internal mail servers.
That's
why I kept asking you for what mail transports are in use in these
profiles
since you already said you weren't using Exchange. After multiple posts,
that remains the next bit of information required to troubleshoot this
further.

In fact, errors writing to the NK2 file are exceedingly common. You'll
find
nothing about it on Microsoft's site because they document nothing about
the
NK2 file structure and how it functions. Moreover, an isolated error to a
single entry may cause little disruption to most users and often go
unnoticed because they are quickly corrected the next time a message is
sent. Third party developers who write utilities for managing the
autocompletion cache have figured out why a lot of these problems occur
and
have solutions for them. That's where you should head next, but they'll
need
answers to the same questions I keep asking.
--
Russ Valentine
[MVP-Outlook]

Why do I think no one has ever reported this - a google search on the
subject
of this post points to this post prior to my posting this I could find
no
other info on the problem as described - ditto (meaning the same
result)
in
searching the Knowledge Base at Microsoft.

Since only you and I are posting on this issue, as described, I would
imagine it is not very common, mind you I am not saying that corruption
in
the .nk2 file is not a routine occurence I am saying the address being
remove
once send is selected looks to be a very non-routine occurence.

I agree that the autocompletion cache - otherwise known as the .nk2
file
gets corrupted. This may or may not be the result of a corrupted .nk2
file
as far as I know that has not been determined yet.

Why did I say it only happens on internal clients, again for the
record,
this issues ONLY ever has happened on email sent to fellow employees -
I
thought that was unique enough to be worth mentioning, I certainly did
not
mean to convolute the issue at your end.

I believe I have reached the limit of any insight you can provide,
please
feel free to retain your $0.02 worth.

Does MVP stand for Most Voluminous Poster? A rhetorical question,
response
not desired or required nor is one requested.

:

What makes you say no one has ever reported this? As I said, people
see
corrupt entries in the autocompletion cache every day.
Since we still have no idea why you distinguished between "internal"
and
"external" contacts or what mail transport you are using, we cannot
troubleshoot other possibilities. The confusion is not on my end. When
you
post undefined terms or superfluous information, it obscures your
post.
--
Russ Valentine
[MVP-Outlook]
Each individual has an address book - the contacts folder in the
.pst
file.
I do not know if internal v external is a factor - I only know that
this
has
not occured when emailing anyone outside our domain. Never intended
for
you
to try and read my mind. If you don't understand what I am asking
by
this
time then obviously you can not provide any insight.

Several indviduals read my post before I posted it - they grasped
what
I
was
describing and understood what I was asking - sorry for the
confusion
on
your
end. Since noone else has ever reported this - I will continue to
edit
the
nk2 file as appropriate.

Have a good one.

:

Never did I suggest the entire NK2 file was corrupted. I suggested
an
entry
was corrupt.
You're the one who brought up the issue of "internal" VS "external"
Contacts
as if it were a factor. If it is, explain why. Do you have an in
house
mail
server that is different from what you use for other Contacts? That
would
be
crucial information that you should not leave out. Repeating: do
not
make
us
try to read your mind. Post clearly and accurately when you seek
help
in
a
newsgroup.
--
Russ Valentine
[MVP-Outlook]
Correction - If the nk2 file were corrupted then why would the
name
and
address be displayed like so: Name ([email protected]) when send
is
selected
the actual email address is removed - the name and parenthesis
remain.
I
think there is possibly something else going on.

:

Not sure how to make it any clearer. I explained internal
(those
working
at
my employers company)/external (anyone not working for my
employer)
contacts. I do not know that it is anything other than a
corrupted
nk2
file
- that could very well be the case. Deleting the names that do
not
work
forces a new entry in the nk2 file once an email is sent to that
address.
That in fact may be all that is going on.

I suppose Outlook could very well make errors when writing to
nk2
file,
though I have no first hand knowledge of nor experience with
that
happening -
guess I am fortunate in that regard.

:

Not any clearer. Since you are not using Exchange, what is an
internal
Contact and what is an external Contact? What are the
transports
in
these
profiles?
Why do you think this is anything other than a corrupt
autocompletion
entry?
If you use another method to select the same recipient, does
the
message get
sent?
Outlook makes errors frequently when writing to the NK2 file.
Delete
any
entries that do not work.
--
Russ Valentine
[MVP-Outlook]
message
Clarification:

Email is addrressed to: Name ([email protected]). Once send is
clicked
the
email address is removed, the parenthesis remain and the
address
on
the
sent
email is: name ().

Internal emails would be those addressed to
associates/co-workers
not
external contacts.


:

Clarify your post, especially this part:
"the addressees name remains but the actual address is
removed."
How
were
we
supposed to know what that means?
Provide additional requisite information. Since you are not
using
Exchange,
how are we supposed to know what you mean by "internal
email?"
Give the animals in this zoo a break. Pretend we can't read
minds,
and
stop
making us try.
--
Russ Valentine
[MVP-Outlook]
message
I have a one client experiencing this - the email is
addressed -
address
is
from the outlook.nk2 file (the address is also in the
contacts)
once
"send"
is clicked the email address is stripped - the addressees
name
remains
but
the actual address is removed. The email bounces and the
non
delivery
messages states that email to "name only" was
undeliverable.

This has only happened on interal email and not on every
internal
email
address but once it happens to an addressee it continues.

I have rebuilt her profile and uninstalled/reinstalled MS
Office
2003/SP3.
We are not using an Exchange server.

To work around this the affected address are removed from
the
outlook.nk2
file.

Any ideas?

Steve