Addressbook causing Outlook to crash...

[mike]

Office 2003 with BCM on XP SP2
When trying to address an email, the user click the To button and changes
the addressbook from the Global Addressbook to either her outlook addressbook
or the Public Folders addressbook and Outlook immediately crashes. The
Application log shows:

Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf,
faulting module user32.dll, version 5.1.2600.2622, stamp 42260159, debug? 0,
fault address 0x000529a6.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I completely uninstalled Office 2003 (with BCM) and reinstalled (did not
install BCM).
Before reinstalling, I deleted the Office and Outlook folders under
Documents and Settings\Local Settings and Documents and Settings\Application
Data as well as the Office folder under Program Files.

I'm baffled! Any suggestions or help?

Mike

 

[Russ Valentine [MVP-Outlook]]

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.

 

[mike]

To add... After a complete uninstall (+ the Office 2003 removal tool from
the Resource Kit) and reinstall... I get the following errors:

The addresslist could not be displayed. An unsupported restriction was
passed into an IMAPITable method.

Then everything locks up and I must end the task.

 

[mike]

Wonderful, thanks for the reply! I've tried everything except the video
drivers, which were just loaded since this is a brand new computer. I will
reload them just in case. It would appear not to be a corrupt addressbook
entry, since it crashes immediately upon choosing ANY other source (All
Contacts, All Groups, Outlook Addressbook, etc.).

I'm not sure if it will help, but I am going to attempt the following:
1. Complete uninstall of Office 2003, including ORK complete uninstall.
2. Windows XP SP2 repair + Windows Update.
3. Reinstallation of Office 2003 + updates.

If I get nowhere with that, then I will have to rebuild the computer. A
terrible solution considering how complicated this person's load is.

Thanks again... If anybody has anything to add, please do!

Mike

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.
--
Russ Valentine
[MVP-Outlook]

Office 2003 with BCM on XP SP2
When trying to address an email, the user click the To button and changes
the addressbook from the Global Addressbook to either her outlook
addressbook
or the Public Folders addressbook and Outlook immediately crashes. The
Application log shows:

Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf,
faulting module user32.dll, version 5.1.2600.2622, stamp 42260159, debug?
0,
fault address 0x000529a6.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I completely uninstalled Office 2003 (with BCM) and reinstalled (did not
install BCM).
Before reinstalling, I deleted the Office and Outlook folders under
Documents and Settings\Local Settings and Documents and
Settings\Application
Data as well as the Office folder under Program Files.

I'm baffled! Any suggestions or help?

Mike