adp application hangs

M

Merlin

Hi all
We have a product we developed in AccessXP - an adp (ade for end users)
which connects to SQL Server 2000.
Some clients are using it at the moment and are experiencing intermittant
freezes while typing text into text boxes on bound forms. ie not while moving
between forms or between fields.
There are 65 users all connecting to the same Server and databse.
All hardware seems to be fairly current with plenty of RAM, Server is
Server2003, clients are XP.
Sorry guys! I know these kind of problems are the worst!
 
P

privatenews

Hello,

Thank you for your post in MSDN newsgroup!

I understand that your clients using ADE file sometimes experience
intermittant freezes while typing text into text boxes on bound forms. If
I'm off-base, please let me know.

Please understand that performance issues can be difficult to troubleshoot
and resolve in a newsgroup setting due to the number of variables and the
amount of time required to narrow down possible causes and observe the
effects. We will assist as best as we can, but you may wish to consider
contacting CSS for a more timely resolution for these type issues.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com
for regional support phone numbers.

Since the issue occurs when typing text info in fields, it is more like
client side issue since the update statement shall not be fired before the
focus change to another field or record. When the issue occurs, you way
want to use SQL profiler on Server to check the activity on the bound
table/database. Also, please make sure that other clients do not experience
the same issue at the exact time when you see one client encounters the
problem.

If you confirm it is client side issue, you may want to log on as different
user to the machine to test. Or you could clean temp files of the user
profile to test. Also, you may want to use perfmon tool to check if there
is any memory/CPU bottleneck on these clients.

If it is server side issue, it is suggested that you use index tunning
wizard on server side to optimize the index of end database of the ADP
file.

INF: Index Tuning Wizard Best Practices
http://support.microsoft.com/?id=311826

If you have any update, please feel free to let's know.

Best Regards,

Peter Yang
MCSE2000/2003, MCSA, MCDBA
Microsoft Online Community Support
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M

Merlin

Thank you for the reply
I appreciate the difficulty of responding to a problem of this nature on a
newsgroup.
I am grategful for the suggestions and will add them to our plan of attack.
Thanks
 
P

privatenews

Hello,

Welcome! If you need any further assistance please feel free to post back.

Best Regards,

Peter Yang
MCSE2000/2003, MCSA, MCDBA
Microsoft Online Partner Support


=====================================================


This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
 

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