Adress list drop down button crashes Outlook 2003

[Oliver Breitfelder]

Hello!

I got a probem with my Outlook 2003: When I press the button "New Mail" then
push "To:" the address book with my contacts open. There is a drop down
button on the upper right which should show the list of address books and
contact folders. As soon I push this button, the drop down list doesn't
open, Outlook reports a "serious error" and crashes - it can only be
terminated by the task manager.

First I tried to delete to Outlook Address Book in "Control Panel - Mail"
because I thought this was corrupt. Deleted it and created a new one. This
didn't help. Then I performed a repair install of Office - with no success.
The error also occurs in SAFE mode of Outlook. If I leave that drop down
button alone everything works fine - otherwise it crashes.

Any ideas what I could do? Thanks in advance!


Bye Oliver

 

[Russ Valentine [MVP-Outlook]]

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.