after installation none office Prgrm will startup

D

Dodger

I bought an Office 2004 student & teacher edition for Mac. Did all the
installation thing how I was supposed to. After that I wanted to try and
laungh Word, and after that the others to 1 by 1, and after 4 secs I get an
error. " An applicotion error has occurred and Word will quit "
When I opened the log-file, the first thing it says is:
Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-05-23 08:45:00 +0200
Application Name: Microsoft Word
Application Version: 11.2.0.050714
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aa8c
Extra app info: Reg=English Loc=0x0409


Can anybody help me. Because I bought the office to effectivly use it too.
 
B

Bob Greenblatt

I bought an Office 2004 student & teacher edition for Mac. Did all the
installation thing how I was supposed to. After that I wanted to try and
laungh Word, and after that the others to 1 by 1, and after 4 secs I get an
error. " An applicotion error has occurred and Word will quit "
When I opened the log-file, the first thing it says is:
Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-05-23 08:45:00 +0200
Application Name: Microsoft Word
Application Version: 11.2.0.050714
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aa8c
Extra app info: Reg=English Loc=0x0409


Can anybody help me. Because I bought the office to effectivly use it too.
Click to expand...
What were all the things you were supposed to do?

Start by removing Office with the remove office too on the CD. Then restart
the computer and emptying the trash. Then go the disk utility and repair
permissions. Then install the new copy of Office. When complete. Empty the
trash and restart the machine again. BEFORE you do anything else, once more
use the disk utility to repair permissions. Then tell us what happens.
 
A

Andrew Chiang [MSFT]

Hello Dodger,

Can you please post the rest of the log entry from Microsoft Error
Reporting? It might help us in diagnosing the problem.

Thanks!
Andrew
 
D

Dodger

Here is the rest of the error-message



Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-05-30 10:51:25 +0200
Application Name: Microsoft Word
Application Version: 11.2.0.050714
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aa0c
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x96b7aa0c in _FixPostScriptName + 0x00000128 (ATS + 0x0002aa0c)
# 2 0x96b79598 in _FOGetNameInternal + 0x000002A4 (ATS + 0x00029598)
# 3 0x96b6ae6c in __eFOGetName + 0x00000284 (ATS + 0x0001ae6c)
# 4 0x96b6abc0 in _FOGetName + 0x0000005C (ATS + 0x0001abc0)
# 5 0x91659c74 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00079c74)
# 6 0x92a7cac0 in ( + 0x00000000)
# 7 0x92a7bc2c in ( + 0x00000000)
# 8 0x92a7c6a8 in ( + 0x00000000)
# 9 0x9299ece0 in ( + 0x00000000)
# 10 0x005a1940 in (MCPZ.stb + 0x00030cd0)
# 11 0x005a13fc in (MCPZ.stb + 0x0003078c)
# 12 0x0057ed98 in (MCPZ.stb + 0x0000e128)
# 13 0x0057ed2c in (MCPZ.stb + 0x0000e0bc)
# 14 0x005a1378 in (MCPZ.stb + 0x00030708)
# 15 0x005a12f8 in (MCPZ.stb + 0x00030688)
# 16 0x0203d828 in (Microsoft Word + 0x0001ddc8)
# 17 0x02022c9c in (Microsoft Word + 0x0000323c)
# 18 0x02020320 in (Microsoft Word + 0x000008c0)
# 19 0x01023450 in (Microsoft_Office_2001Z + 0x0000cec0)
# 20 0x02020074 in (Microsoft Word + 0x00000614)
# 21 0x02b06b7c in (Microsoft Word + 0x00ae711c)

PPC Thread State:
srr0: 0x96b7aa0c srr1: 0x0200d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96b79598 ctr: 0x9011c160 mq:0x00000000
r0: 0xffffffdf r1: 0xbfffe0f0 r2: 0x00000000 r3:0x00000007
r4: 0x00000000 r5: 0x00000003 r6: 0x0000002d r7:0x06795000
r8: 0x06676f48 r9: 0xffede3e7 r10: 0x00000000 r11:0x0011e0b8
r12: 0x066733e6 r13: 0x0316d64c r14: 0x0316d618 r15:0x00000003
r16: 0xbffff518 r17: 0x00000000 r18: 0xbfffe3f8 r19:0xbfffe3fc
r20: 0xbfffe3f4 r21: 0xbfffe358 r22: 0xbfffe344 r23:0xbfffe348
r24: 0x0178f5dc r25: 0x066733e0 r26: 0x057fac10 r27:0x00000007
r28: 0x066733e0 r29: 0x057fac64 r30: 0x057fac5e r31:0x96b79304


Thread 1:

# 1 0x90012808 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x00012808)
# 2 0x9000d9f8 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d9f8)
# 3 0x9002da28 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002da28)
# 4 0x0176f660 in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x00066660)
# 5 0x0176eb2c in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00065b2c)
# 6 0x0176ec58 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00065c58)
# 7 0x0176f738 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00066738)
# 8 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002498c)

PPC Thread State:
srr0: 0x90012808 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d9f8 ctr: 0x90012800 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00001024 r10: 0x24553f53 r11:0xa000470c
r12: 0x90012800 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x0177f530
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d990


Thread 2:

# 1 0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
# 2 0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
# 3 0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
# 4 0x8fe16054 in _start_debug_thread + 0x00000144 (dyld + 0x00016054)

PPC Thread State:
srr0: 0x8fe26728 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x8fe31f34 ctr: 0x8fe1a688 mq:0x00000000
r0: 0xffffffe1 r1: 0x063c6cf0 r2: 0x00000000 r3:0x063c6d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004e03
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x8bea0378
r12: 0x8fe1a688 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x063c6dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x063c6d90 r25: 0x00000040 r26: 0x00004e03 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe161b0


Loaded modules:

0: Microsoft Word (11.2.0.050714 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.2.1.051004 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.2.1.051004 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.2.0.050715 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.2.0.050715 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.2.0.050714 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
8: MLTEFile (2.0.0 Reg=English Loc=0x0000):
/System/Library/CoreServices/MLTEFile.bundle/Contents/MacOS/MLTEFile
9: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
10: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
11: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
12: libmx.A.dylib: /usr/lib/libmx.A.dylib
13: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
14: libLW8Converter.dylib:
/System/Library/Printers/Libraries/libLW8Converter.dylib
15: libConverter.dylib: /System/Library/Printers/Libraries/libConverter.dylib
16: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
17: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
18: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
19: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
20: dyld: /usr/lib/dyld
21: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
22: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
23: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
24: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
25: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
26: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
27: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
28: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
29: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
30: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
31: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
32: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
33: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
34: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
35: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
36: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
37: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
38: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
39: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
40: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
41: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
42: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
43: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
44: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
45: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
46: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
47: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
48: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
49: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
50: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
51: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
52: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
53: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
54: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
55: libcups.2.dylib: /usr/lib/libcups.2.dylib
56: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
57: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
58: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
59: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
60: libz.1.dylib: /usr/lib/libz.1.dylib
61: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
62: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
63: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
64: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
65: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
66: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
67: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
68: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
69: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
70: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
71: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
72: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
73: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
74: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
75: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
76: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
77: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
78: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
79: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
80: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
81: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G4 (7450), Number: 1, Speed: 1499 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 56FD5342-E9CF-11DA-BAEB-000D933438E6
Time from launch: 0 hours, 2 minutes, 36 seconds
Total errors on this client: 54
 
D

Dodger

Hey Bob,

I did every step you indicatad but unfortunatly it didn't work.

Any other suggestions.

My collegue and me tryed the whole day yesterday to do a lot of things and
looking to the console in MacOsX. And seeing what he had to tell us. We think
it might has something to do with privileges.
 
P

picardmeister

This a longshot, but can you try deleting your OS font caches using the
instructions on page 26 of
http://images.apple.com/pro/pdf/L303878B_Font_TT_v4.pdf. Another idea
if that doesn't help is to create another user account and seeing if
Office works properly on that.

Also, out of curiosity can you describe your environment? Are you
using remote home folders or netboot?
 

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