After upgrading Office Word will not run"because it is not supported on this architecture"

[kuma69]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

I get the error message above after upgrading; Excel and Entourage work fine. Any ideas?

 

[John McGhie]

I have no idea how you got into that state.

The error message means that the system is trying to start an OS 9 version
of Office.

I suspect your file associations are screwed and it's trying to start a
pre-historic copy of Word 2001 or Word 98 that is still on the system (or
thinks it is...)

I would repair disk permissions, then try again.

Make sure that your shortcuts are actually starting applications from within
the Office 2008 folder.

The Office 12.0.1 update is using a very flaky installer that gets into
terrible trouble if your Office installation is not completely default. Not
great software design

Office 2008 MUST be installed in the Microsoft Office 2008 folder, which
MUST be in the Applications folder of the Boot Partition, and NO other
drives or partitions containing any version of Office should be mounted when
you run the patch.

You may have to run Remove Office and start again :-(

Hope this helps

Just to clarify, Office 2008 was already installed and what I installed was
the 12.01 update...

--
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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[kuma69]

Thanks for the update John; however this is a new iMac and has not had OS9 installed on it; it came with the pre-version of Leopard installed and I installed Leopard two weeks later on release. There was a version of Office pre-installed which I removed prior to installing Office 2008; I have also once reinstalled Office 2008 which involved me completely removing the installed software first, and everything was installed as default. Reinstalling the software from the CD after removing Office everything works fine.

I will try installing the update on my MacBook and if that works give it another go.

regards

David

 

[John McGhie]

Hi David:

Hmmm....

How did you "remove" the pre-installed version of Office?

That's the key to this. The pre-installed version was 2004, and it is
constructed from PPC binaries. If these get mixed with the Office 2008
Universal binaries, all hell breaks loose.

When you ran "Remove Office" from the 2008 CD, that should get out enough of
the wreckage to enable the installation to run properly.

Cheers

Thanks for the update John; however this is a new iMac and has not had OS9
installed on it; it came with the pre-version of Leopard installed and I
installed Leopard two weeks later on release. There was a version of Office
pre-installed which I removed prior to installing Office 2008; I have also
once reinstalled Office 2008 which involved me completely removing the
installed software first, and everything was installed as default.
Reinstalling the software from the CD after removing Office everything works
fine.

I will try installing the update on my MacBook and if that works give it
another go.

regards

David

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[kuma69]

Well I reinstalled again this weekend and had no problems... Thanks for your help

David