All history items disappeared in BCM. Cannot add any items.

[Bamboo Flooring Guy]

HOW DISPLAY LINKED HISTORY ITEMS in BUSINESS CONTACT HISTORY WINDOW? I have
checked the History Item folder. Links are still there (Shown under "PARENT")
But, NONE are displayed in any Business Contact.

Also, I cannot ADD any History Items. Nothing happens when I press the ADD
button.PLEASE HELP.

(e-mail address removed)

 

[Sue Mosher [MVP-Outlook]]

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.