All junk mail going to inbox

[scooperjo]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
Email Client: pop

I have read previous posts and am still having issues with junk mail going to my inbox. I receive hundreds of messages a day. The issue seemed to arise when I was changing the category settings to actually use them on my computer. I know there was a Junk category on my computer. I either deleted it or changed it to "Spam". No things are not being stopped and I have the setting on high. Any way to get the default settings back - if this would even help. Thank you.

 

[Corentin Cras-Méneur]

Hi,

I have read previous posts and am still having issues with junk mail
going to my inbox. I receive hundreds of messages a day. The issue
seemed to arise when I was changing the category settings to actually
use them on my computer. I know there was a Junk category on my
computer. I either deleted it or changed it to "Spam". No things are not
being stopped and I have the setting on high. Any way to get the default
settings back - if this would even help. Thank you.

Check the rules. I bet one of the rules is off and redirecting these
e-mails to the inbox. It must have lost it's proper destination.


Corentin

 

[scooperjo]

Thank you for the message.
I do not have any rules. In fact I had tried to put in rules and then saw the posts about not having rules so I deleted them. I considered switching identities and just starting over to see if that would reset things. Could this be an issue at my server level?

 

[Corentin Cras-Méneur]

Thank you for the message.
I do not have any rules. In fact I had tried to put in rules and then
saw the posts about not having rules so I deleted them. I considered
switching identities and just starting over to see if that would reset
things. Could this be an issue at my server level?

Anything is possible, but by experience, 99.9% of the time it has been
rules. Often enough Spam filtering ruls created for SpamSieve for
instance.
If not the rules, check the Mailing List manager.

Corentin

 

[Diane Ross]

I know there was a Junk category on my computer. I either deleted it or
changed it to "Spam". No things are not being stopped and I have the setting
on high. Any way to get the default settings back - if this would even help.
Thank you.

The Junk category is a default category and I was thinking you can't delete
it. If you did or renamed it this could be part of your problem.

You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

Each type of account has it's own rules. Click on the correct tab to check
your rules. (Mail (POP), Mail (IMAP) Mal (Windows Live Hotmail) Mail
(Exchange), News, Outgoing)


See "Using Rules with Entourage" for help and examples:

<http://entourage.mvps.org/rules/index.html>