all MS OFFICE programs crash on start up

[bgeoffreyburnham]

Version: v.X
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

I am not able to start up MS OFFICE any longer. When ever I start up any of the programs, it crashes and closes. This happens with all of the programs in MS, Word, Excel..etc.. it also happens if I log into a different user account on the same computer. I tried removing the program using the UnInstaller and reinstalling but the same problem occurs. I have posted the error report that I can send to Apple if anyone can figure it out. I would be very grateful if anyone knows what this is happening or how to fix it... Thanks for your time.

Geoff

Process: Microsoft PowerPoint [5871]
Path: /Applications/Microsoft Office X/Microsoft PowerPoint
Identifier: com.microsoft.PowerPoint
Version: 10.0.0 (10.0.0)
Code Type: PPC (Native)
Parent Process: launchd [232]

Interval Since Last Report: 1571 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 13 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-09-10 11:57:25.040 -0400
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: D4999087-A4C5-41B4-838D-0C05616117E6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0x01a2f44c 0 + 27456588
1 ??? 0x019d54b8 0 + 27088056
2 com.apple.HIToolbox 0x92706c48 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1484
3 com.apple.HIToolbox 0x92705de0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
4 com.apple.HIToolbox 0x92705bfc SendEventToEventTargetWithOptions + 52
5 com.apple.HIToolbox 0x92735b88 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 308
6 com.apple.HIToolbox 0x9270709c DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2592
7 com.apple.HIToolbox 0x92705de0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
8 com.apple.HIToolbox 0x92722d04 SendEventToEventTarget + 52
9 ??? 0x019fa328 0 + 27239208
10 ??? 0x00a26d24 0 + 10644772
11 ??? 0x00a16ef4 0 + 10579700
12 ??? 0x00dd0b50 0 + 14486352

Thread 0 crashed with PPC Thread State 32:
srr0: 0x01a2f44c srr1: 0x0200f030 dar: 0x00000000 dsisr: 0x40000000
r0: 0x01a2f440 r1: 0xbfffd6b0 r2: 0x002eb000 r3: 0x00146780
r4: 0x00000048 r5: 0x6c730000 r6: 0x00000000 r7: 0xbfffd640
r8: 0x008d6000 r9: 0x00000000 r10: 0x919afcb8 r11: 0xa02c0d04
r12: 0x96cce590 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff
r20: 0xbffffa10 r21: 0xbffff868 r22: 0x00117c60 r23: 0x00000000
r24: 0x00000000 r25: 0x00896970 r26: 0x00896990 r27: 0xbfffe4b8
r28: 0x008b6550 r29: 0x002e717c r30: 0x002e7194 r31: 0x00000000
cr: 0x24044242 xer: 0x00000000 lr: 0x01a2f440 ctr: 0x96cce590
vrsave: 0x00000000

Binary Images:
0x1000 - 0x2fff LaunchCFMApp ??? (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x2e000 - 0x48ffb com.apple.CoreVideo 1.6.0 (20.0) <2bc359d0334aa51fcf0534320dee89e9> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0xa7000 - 0xa8fff com.apple.iokit.dvcomponentglue 1.9.5 (1.9.5) <143d5a0b230245035fb6364b29f6b76b> /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x432000 - 0x764ff7 com.apple.QuickTime 7.6.4 (1327.73) <2a47a570627b516ad5d7e2ee611c49fa> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x561d000 - 0x562f

 

[CyberTaz]

According to the error report I believe your biggest problem is that Office
v.X is significantly behind in updates. The log indicates 10.0.0 but 10.1.9
is what it should be. Until that is corrected I don't believe you'll be able
to rectify any other issues that "might" exist. Follow the suggestions here
for a successful update:

http://word.mvps.org/Mac/Update.html

After you apply the update make sure to Repair Disk Permissions & restart
your Mac before attempting to run the apps.

--
HTH |:>)
Bob Jones
Office:Mac MVP

Version: v.X
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

I am not able to start up MS OFFICE any longer. When ever I start up any
of the programs, it crashes and closes. This happens with all of the
programs in MS, Word, Excel..etc.. it also happens if I log into a
different user account on the same computer. I tried removing the program
using the UnInstaller and reinstalling but the same problem occurs. I have
posted the error report that I can send to Apple if anyone can figure it
out. I would be very grateful if anyone knows what this is happening or
how to fix it... Thanks for your time.

Geoff

Process: Microsoft PowerPoint [5871]
Path: /Applications/Microsoft Office X/Microsoft PowerPoint
Identifier: com.microsoft.PowerPoint
Version: 10.0.0 (10.0.0)
Code Type: PPC (Native)
Parent Process: launchd [232]

Interval Since Last Report: 1571 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 13 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-09-10 11:57:25.040 -0400
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: D4999087-A4C5-41B4-838D-0C05616117E6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0x01a2f44c 0 + 27456588
1 ??? 0x019d54b8 0 + 27088056
2 com.apple.HIToolbox 0x92706c48 DispatchEventToHandlers(EventTargetRec*,
OpaqueEventRef*, HandlerCallRec*) + 1484
3 com.apple.HIToolbox 0x92705de0
SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*,
HandlerCallRec*) + 464
4 com.apple.HIToolbox 0x92705bfc SendEventToEventTargetWithOptions + 52
5 com.apple.HIToolbox 0x92735b88
ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*,
void*) + 308
6 com.apple.HIToolbox 0x9270709c DispatchEventToHandlers(EventTargetRec*,
OpaqueEventRef*, HandlerCallRec*) + 2592
7 com.apple.HIToolbox 0x92705de0
SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*,
HandlerCallRec*) + 464
8 com.apple.HIToolbox 0x92722d04 SendEventToEventTarget + 52
9 ??? 0x019fa328 0 + 27239208
10 ??? 0x00a26d24 0 + 10644772
11 ??? 0x00a16ef4 0 + 10579700
12 ??? 0x00dd0b50 0 + 14486352

Thread 0 crashed with PPC Thread State 32:
srr0: 0x01a2f44c srr1: 0x0200f030 dar: 0x00000000 dsisr: 0x40000000
r0: 0x01a2f440 r1: 0xbfffd6b0 r2: 0x002eb000 r3: 0x00146780
r4: 0x00000048 r5: 0x6c730000 r6: 0x00000000 r7: 0xbfffd640
r8: 0x008d6000 r9: 0x00000000 r10: 0x919afcb8 r11: 0xa02c0d04
r12: 0x96cce590 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff
r20: 0xbffffa10 r21: 0xbffff868 r22: 0x00117c60 r23: 0x00000000
r24: 0x00000000 r25: 0x00896970 r26: 0x00896990 r27: 0xbfffe4b8
r28: 0x008b6550 r29: 0x002e717c r30: 0x002e7194 r31: 0x00000000
cr: 0x24044242 xer: 0x00000000 lr: 0x01a2f440 ctr: 0x96cce590
vrsave: 0x00000000

Binary Images:
0x1000 - 0x2fff LaunchCFMApp ??? (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x2e000 - 0x48ffb com.apple.CoreVideo 1.6.0 (20.0)
<2bc359d0334aa51fcf0534320dee89e9>
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0xa7000 - 0xa8fff com.apple.iokit.dvcomponentglue 1.9.5 (1.9.5)
<143d5a0b230245035fb6364b29f6b76b>
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x432000 - 0x764ff7 com.apple.QuickTime 7.6.4 (1327.73)
<2a47a570627b516ad5d7e2ee611c49fa>
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x561d000 - 0x562f

 

[Diane Ross]

The log indicates 10.0.0 but 10.1.9
is what it should be.

The last update for Office X was Microsoft Office v. X for Mac 10.1.9 Update
release date 1/5/2007.

<http://tinyurl.com/284v95>

 

[bgeoffreyburnham]

Thanks for responding to my question. Here is an update.

The reason the version for which I had submitted an error report was not the most up to date version was that I had already uninstalled the version on my Mac that was up to date and had tried reinstalling the program. However, since the program had crashed the same way I had not yet done the update.

I have since updated it and run the Disk Utility program to fix any permission problems.. unfortunately, I am still getting only crashes when I try to start up Word. I am pasting again the error report in case you see some other avenue I should pursue to fix this. Any suggestions will be greatly appreciated as I use this program quite frequently. I did notice that even after running the 10.1.9 updater (twice) that its still showing version 10.1.8.

Geoff

Process: Microsoft Word [38359]
Path: /Applications/Microsoft Office X/Microsoft Word
Identifier: com.microsoft.Word
Version: 10.1.8 (10.1.8)
Code Type: PPC (Native)
Parent Process: launchd [232]

Interval Since Last Report: 2646 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 49 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-09-11 08:45:33.921 -0400
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: D4999087-A4C5-41B4-838D-0C05616117E6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0x00c2aa88 0 + 12757640

Thread 0 crashed with PPC Thread State 32:
srr0: 0x00c2aa88 srr1: 0x0200f030 dar: 0x00000000 dsisr: 0x40000000
r0: 0x00c2aa7c r1: 0xbfffcdd0 r2: 0x002ac000 r3: 0x00151130
r4: 0x00000048 r5: 0x6c730000 r6: 0x00000000 r7: 0xbfffcd60
r8: 0x00150610 r9: 0x00000000 r10: 0x919afcb8 r11: 0xa02c0d04
r12: 0x96cce590 r13: 0x00000000 r14: 0x00000000 r15: 0x00000003
r16: 0xbfffecd8 r17: 0x00000058 r18: 0x00000001 r19: 0x00000001
r20: 0x00000004 r21: 0x00000000 r22: 0x00e60f48 r23: 0x00e258b0
r24: 0x00e2c47c r25: 0x00e2b21c r26: 0x00e29a68 r27: 0x020b4c38
r28: 0x0088f2e8 r29: 0x002a7c3c r30: 0x002a7c54 r31: 0x00000000
cr: 0x24042242 xer: 0x00000000 lr: 0x00c2aa7c ctr: 0x96cce590
vrsave: 0x00000000

Binary Images:
0x1000 - 0x2fff LaunchCFMApp ??? (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x2e000 - 0x48ffb com.apple.CoreVideo 1.6.0 (20.0) <2bc359d0334aa51fcf0534320dee89e9> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x27e000 - 0x27ffff com.apple.iokit.dvcomponentglue 1.9.5 (1.9.5) <143d5a0b230245035fb6364b29f6b76b> /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x432000 - 0x764ff7 com.apple.QuickTime 7.6.4 (1327.73) <2a47a570627b516ad5d7e2ee611c49fa> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x5084000 - 0x50ecfff +com.DivXInc.DivXDecoder 6.4.0 (6.4.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x50f9000 - 0x519bffb com.apple.QuickTimeImporters.component 7.6.4 (1327.73) /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTimeImporters
0x51c1000 - 0x5decfef com.apple.QuickTimeComponents.component 7.6.4 (1327.73) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x6004000 - 0x61c6ff4 com.apple.CoreAUC 3.08.0 (3.08.0) <9d8d7368e2d3b11318a3556c6d4902a1> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x63c1000 - 0x63c2ffb ATSHI.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
0x63d8000 - 0x63defff +com.microsoft.shmem.bundle 10.1.5 (10.1.5) /Applications/Microsoft Offi

 

[CyberTaz]

I'm certainly no systems engineer, so these crash logs are as Greek to me as
they are to most. I do see suggestions that there may be some degree of
system instablity. It might not be a bad idea to fetch the OS X 10.5.8 COMBO
Update from Apple Downloads & apply it. The combos do a far more
comprehensive job than the "lite' versions delivered by Software Update.

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1058comboupdate.html>

Once you've applied it Repair Disk Permissions again, shut down the Mac &
wait a minute or two before starting up.

--
HTH |:>)
Bob Jones
Office:Mac MVP

Thanks for responding to my question. Here is an update.

The reason the version for which I had submitted an error report was not
the most up to date version was that I had already uninstalled the version
on my Mac that was up to date and had tried reinstalling the program.
However, since the program had crashed the same way I had not yet done the
update.

I have since updated it and run the Disk Utility program to fix any
permission problems.. unfortunately, I am still getting only crashes when
I try to start up Word. I am pasting again the error report in case you
see some other avenue I should pursue to fix this. Any suggestions will be
greatly appreciated as I use this program quite frequently. I did notice
that even after running the 10.1.9 updater (twice) that its still showing
version 10.1.8.

Geoff

Process: Microsoft Word [38359]
Path: /Applications/Microsoft Office X/Microsoft Word
Identifier: com.microsoft.Word
Version: 10.1.8 (10.1.8)
Code Type: PPC (Native)
Parent Process: launchd [232]

Interval Since Last Report: 2646 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 49 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-09-11 08:45:33.921 -0400
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: D4999087-A4C5-41B4-838D-0C05616117E6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0x00c2aa88 0 + 12757640

Thread 0 crashed with PPC Thread State 32:
srr0: 0x00c2aa88 srr1: 0x0200f030 dar: 0x00000000 dsisr: 0x40000000
r0: 0x00c2aa7c r1: 0xbfffcdd0 r2: 0x002ac000 r3: 0x00151130
r4: 0x00000048 r5: 0x6c730000 r6: 0x00000000 r7: 0xbfffcd60
r8: 0x00150610 r9: 0x00000000 r10: 0x919afcb8 r11: 0xa02c0d04
r12: 0x96cce590 r13: 0x00000000 r14: 0x00000000 r15: 0x00000003
r16: 0xbfffecd8 r17: 0x00000058 r18: 0x00000001 r19: 0x00000001
r20: 0x00000004 r21: 0x00000000 r22: 0x00e60f48 r23: 0x00e258b0
r24: 0x00e2c47c r25: 0x00e2b21c r26: 0x00e29a68 r27: 0x020b4c38
r28: 0x0088f2e8 r29: 0x002a7c3c r30: 0x002a7c54 r31: 0x00000000
cr: 0x24042242 xer: 0x00000000 lr: 0x00c2aa7c ctr: 0x96cce590
vrsave: 0x00000000

Binary Images:
0x1000 - 0x2fff LaunchCFMApp ??? (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x2e000 - 0x48ffb com.apple.CoreVideo 1.6.0 (20.0)
<2bc359d0334aa51fcf0534320dee89e9>
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x27e000 - 0x27ffff com.apple.iokit.dvcomponentglue 1.9.5 (1.9.5)
<143d5a0b230245035fb6364b29f6b76b>
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x432000 - 0x764ff7 com.apple.QuickTime 7.6.4 (1327.73)
<2a47a570627b516ad5d7e2ee611c49fa>
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x5084000 - 0x50ecfff +com.DivXInc.DivXDecoder 6.4.0 (6.4.0)
/Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x50f9000 - 0x519bffb com.apple.QuickTimeImporters.component 7.6.4
(1327.73)
/System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTimeImporters
0x51c1000 - 0x5decfef com.apple.QuickTimeComponents.component 7.6.4
(1327.73)
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x6004000 - 0x61c6ff4 com.apple.CoreAUC 3.08.0 (3.08.0)
<9d8d7368e2d3b11318a3556c6d4902a1>
/System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x63c1000 - 0x63c2ffb ATSHI.dylib ??? (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
0x63d8000 - 0x63defff +com.microsoft.shmem.bundle 10.1.5 (10.1.5)
/Applications/Microsoft Offi

 

[Diane Ross]

I have since updated it and run the Disk Utility program to fix any permission
problems.. unfortunately, I am still getting only crashes when I try to start
up Word. I am pasting again the error report in case you see some other avenue
I should pursue to fix this. Any suggestions will be greatly appreciated as I
use this program quite frequently. I did notice that even after running the
10.1.9 updater (twice) that its still showing version 10.1.8.

Not all applications are updated. If you check the Microsoft Component
Plugin, it should show 10.1.9.

/Applications/Microsoft Office X/Office/Microsoft Component Plugin"

Word 10.1.8
Entourage 10.1.6
Excel 10.1.9
PowerPoint 10.1.9

I agree with Bob, that applying the combo should help, but I have seen cases
where it took an "Archive & Install" to fix the issues.

Testing in a new User will quickly tell you if the problem is system wide or
if it¹s your User¹s folder that contains the problem.

Let us know what you find.

 

[bgeoffreyburnham]

Hi Bob and Diane... Thanks again for your continued help... I downloaded the Combination updater as you suggested and have been running it (twice..) not sure why but it appears to be hanging at Running the Installer stage.. has been showing "about 7 mins remaining" for about 20 mins but I will let it run fully.

Prior to posting my initial post, I did try logging in under a different user on the same computer and had the same crashes as on my user account.

I will let you know how it turns out after I finish the combination installer. Have a nice weekend!!!

Geoff

 

[CyberTaz]

If you continue to have a problem with the combo update, shut down your Mac
& boot up from the DVD that came with it. Run Disk Utility - Repair Disk
[Not Repair Disk *Permissions* this time] to see if it finds any errors. If
it does run it repeatedly until all errors have been repaired. Once it's
done, apply the Combo again.

 

[Diane Ross]

You might need to do the "Archive & Install" if the combo fails to run.

Archive and Install

1) Insert the Mac OS X Install Disc and double-click the Install Mac OS X
icon.

2) Follow the onscreen instructions. In the pane where you select the
destination disk, select your current Mac OS X disk (in most cases, it will
be the only one available).

3) Click Options. If you want to save your existing files, users, and
network settings, select ³Archive and Install,² and then select ³Preserve
Users and Network Settings.² If you want to erase everything on your
computer and reinstall Mac OS X, select ³Erase and Install.² You can¹t
recover erased data.

4) Click Continue.

5) Click Customize to select which parts of Mac OS X you¹d like to install,
or click Install to perform a basic installation (recommended).


Once the install has finished, your system will be at whatever level the
disk you have is. So if your Install DVD/CD disk is 10.5.0, that's what
version of OS will be on your Mac. You will need to download the appropriate
Combo Updater from Apple's site to restore the system to a higher version.
After you run the combo, allow Software Update to download and install any
additional updates.

 

[EMWIlliams]

I'm having the same issue. Was working fine, then I didn't use Word for a few days, not I can't open any Office app. I think it's a larger issue than just our 2 Macs, I think some update somewhere messed things up.

Anyone else having issues? Or can you pinpoint an update that may have been the issue? We have 2 accounts on our Mac and we both install any needed updates when they pop up, so I don't know exactly what may be the issue.

Ellen

 

[Diane Ross]

I'm having the same issue. Was working fine, then I didn't use Word for a few
days, not I can't open any Office app. I think it's a larger issue than just
our 2 Macs, I think some update somewhere messed things up.

So you have Entourage X running Leopard on a PPC? If not this is not the
same issue and you should start your own thread giving your setup. Otherwise
we don't have the info to help you.