All my emails are gone from Entourage

[rmz444]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: pop Hi. I thought the issue I have is pretty simple, but somehow I couldn't find similar ones in the forum, so I'm writing this.
My issue is all my hotmail emails are gone from Entourage when I opened the application. Everything. I can view the emails online though. The night before I was using it no problem. Now, every email, folder I made, are all gone. The contact on it is still intact.
If someone can help me with this, I'll really appreciate it. Thank you!!

 

[DG]

same with me...except it erased everything and now wants me to set up a new
account....

 

[jjl]

my e-mails also went away. When I opened up Entourage today, it was a new installation. All data was gone--e-mail, calendar, everything.

 

[John Wolf]

Do you have a backup somewhere?

my e-mails also went away. When I opened up Entourage today, it was a new
installation. All data was gone--e-mail, calendar, everything.

 

[jjl]

My most recent back-up is March 2009.>
Do you have a backup somewhere?

>
>
> On 2/15/10 10:16 PM, in article (e-mail address removed)2ac0,
> "[email protected]" wrote:
>

> > my e-mails also went away. When I opened up Entourage today, it was a new
> > installation. All data was gone--e-mail, calendar, everything.

>
>
> --
> Are there errors in the Bible? Do Animals go to Heaven? Is drinking Alcohol
> a sin? Is the KJV the only translation to be used? If you want to learn, get
> answers, and be able to defend the faith, CERM is your place.
> http://www.cerm.info/
>
>
>

 

[tswc]

The same thing happened to me. Everything is gone and it wanted me to start a new account like I had never used it before.

All my messages and such are still on my hard drive, but Entourage won't let me import them for some reason.

Any suggestions would be greatly appreciated.

 

[Michel Bintener]

See my answer in the other thread.

The same thing happened to me. Everything is gone and it wanted me to
start a new account like I had never used it before.

All my messages and such are still on my hard drive, but Entourage won't
let me import them for some reason.

Any suggestions would be greatly appreciated.

 

[nbuckley]

Hi Michel,

Please could you repeat your advice - I can't find the other thread that you mention.

Thanks

 

[rmz444]

same here. I couldn't find the thread.

 

[Corentin Cras-Méneur]

Please could you repeat your advice - I can't find the other thread
that you mention.

You probably either moved or renamed the identity folder.
Make sure you put it back where it belongs (with the proper name).
You cannot move or rename the Microsoft User Data folder (or its subfolders).

Corentin

 

[rmz444]

No I didn't touch any folder. When I turned it the day after I used it, all the emails were gone.

 

[rmz444]

Michel, are you talking about this page? http://www.officeformac.com/ms/ProductForums/Entourage/13895/0

If so, this is about getting emails on hotmail account when viewing on a web browser. I can read and write my emails with no problem on a web browser. I'm talking about all the emails on Entourage. I had it set up to get all emails on both Entourage and hotmail online.
Isn't there any solution to this?

 

[Corentin Cras-Méneur]

No I didn't touch any folder. When I turned it the day after I used it,
all the emails were gone.

It could be directory damage. Did you check the drive with Disk Utility?
What is the size of your identity folder?

Corentin

 

[stbdtack]

>
>
> It could be directory damage. Did you check the drive with Disk Utility?
> What is the size of your identity folder?
>
> Corentin
>

I too have had a similar problem with Entourage 2004 version 11.4.0 (08122) that began about the same date. I'm just about positive that it coincided with a security update. I do not allow automatic security updates to any Microsoft or Apple programs. Unfortunately this one popped on screen late at night when I was overtired, and since it said it was a very important security update to Entourage, I clicked OK, allowed a restart of my MAC and went to bed. That is ALL I did that could affect Entourage. The next day when I started Entourage I got the same new instance of the Entourage program, with no files, no identity, no nothing. Since then I have been using my ISP provider's email, but since I did delete many emails from their server after saving them into my Entourage over the past few years, I would like to be able to retrieve what used to be there.

Is there a simple way to undo this mess? I know my way around the file system in a PC (built my first one when DOS was the OS for the 286 cpu and a 10K hard drive was huge) but since I got the MAC, I have just used it as a "non-crashing" tool and have not had the necessity to learn my way around it's file system architecture. So I don't really follow some of the rebuilding advice offered above, and don't want to have to learn (getting too old). This is the first and only problem I've had with Office 2004 for the MAC, but I'm recalling quickly my past frustrations with MS products.

Thanks for your patience, and please forgive my irreverence toward MS.

Tom C.

 

[rmz444]

the size of Office 2008 identities is 1.82GB.

 

[Diane Ross]

The next day when I started Entourage I got the same new instance of the
Entourage program, with no files, no identity, no nothing.

Entourage expects the Microsoft User Data folder to be in your Documents
folder. For OS X users, that's the Documents folder in your User's
folder. When Entourage opens in a new blank Identity, it's usually User
error.

Most likely you have accidentally moved your data. Hopefully, you have
not deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your
old identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes). You can also search on "Office 2008 Identities" (replace 2008
with either 2004 or X if you are using an older version)

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity
folder can contain more than one identity. Switch Identities to view
your old mail. If you have not used the new identity, delete it. If you
have used it and want to combine the new mail with your original
database, drag each folder to the desktop from one identity. This
creates an MBOX file. Switch identities. Drag the MBOX files into the
folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

Sometimes updating software (including the OS) can cause problems where
files go missing. See this link for help finding 'lost' files.

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>

Use this opportunity to start a good backup plan.

<http://www.entourage.mvps.org/articles/backup_articles.html>

 

[Diane Ross]

My issue is all my hotmail emails are gone from Entourage when I opened
the application.

Let's be sure we eliminate the change of Hotmail from a web based email
to POP. Have you setup Hotmail a POP account? Previously, Hotmail would
show up as a web account similar to IMAP showing the folders you created
online. POP accounts do not show these folders.

If yes, have you tried a custom search to see if you can find one of
your Hotmail messages? If you find one of the messages use one of the
scripts to show where the message is hiding. It's possible the folders
are in Deleted Items folder or a subfolder under one of your other folders.

Finding path of messages.

Use one of the two script scripts listed here. You can copy/paste or
download the script.

<http://www.entourage.mvps.org/script/custom_scripts.html#script4>

If you can't find the messages in Entourage, you can move one folder of
messages at a time to the Hotmail Inbox so Entourage can download. Move
them to a new folder after they download.

Use this as an opportunity to learn how to backup Entourage.

<http://www.entourage.mvps.org/articles/backup_articles.html>

 

[Corentin Cras-Méneur]

the size of Office 2008 identities is 1.82GB.

then it still contain all the data.
If it is at the proper location, try launching Entourage and use the
Switch Identity command to see if it is listed there,

Corentin

 

[rmz444]

ok, so now I tried &quot;switch identity&quot; and found &quot;hotmail&quot; as well as &quot;main identity&quot;, so chose hotmail, then, it worked!! Miraculously everything is back!!!! Thank you so much!!!
The thing is though, I really really didn't touch anything the last time I was using. I just closed the application like always.
Anyway, as long as it's working now, that's all that matters. Thanks again!!

 

[Corentin Cras-Méneur]

Anyway, as long as it's working now, that's all that matters. Thanks again!!

I'm glad it's working now
Thanks for reporting back,

          Corentin