All Office programs hanging up out of the blue

[Rob]

I have ben using my current Microsoft Office setup on XP
without this problem for nine months. It was always
rocket fast opening files. Now every time I try to open
a Office-related file (word, excel, powerpoint) There
are long delays--20 seconds to a minute. When I click to
open I get a grey window with the words "requesting virus
scan" on the bottom during the delay. Doesn't matter if
the file is on my harddrive or embedded in outlook. HELP!

BTW, the machine is still fast opening pdf or image files!

Rob

 

[Same problem with MS Office hanging]

I'm having the exact same problem. It started as of this morning. I'm using a P4 with XP and any office program I try to open hangs a long time. Another problem I've encountered is when I right click on a folder or file. It takes a good minute until anything appears (ie: to rename or check properties, etc). I've checked the symantec site to see if there has been a new virus out there affecting systems, but I haven't found anything yet

Hope that someone out there has an answer.

 

[Guest]

It's the Norton Antivirus that is causing the problem,
just go to your antivirus,under Norton Antivirus option,
look for "Other" and you'll find an option "enable office
plug in" just uncheck that and the problem is solved.
The problem had to do with yesterdays update, there's a
bug in there.

 

[Henry LaMuth]

It's the Norton Antivirus that is causing the problem,
just go to your antivirus,under Norton Antivirus option,
look for "Other" and you'll find an option "enable office
plug in" just uncheck that and the problem is solved.
The problem had to do with yesterdays update, there's a
bug in there.

Son of a gun...glad I checked here first. Same problem...now to work
the solution. Youse guys are really on top of stuff and it is
appreciated.

Henry LaMuth

 

[wincom]

I think the problem is larger than unchecking the Office
Plug-In box. I am also having this problem on a Windows
98 machine with Office 97. Word, Excel Etc will not start
up. The Office Plug-In setting requires atleast Office
2000 for the setting to even be allowed to activate. It
seems that the only way to stop this is to uninstall NAV.
I find no reference to this problem on the Symantec site,
but it is clearly a problem with them.

 

[Werner P]

I found several tips on the newsgroup...
Uninstalling NAV is a greater risk.
It looks to me only version 2003 has the problem.
Upgrading to 2004 solved my issue now.
Shame on Symantec. Still nothing on there Website.
Time to switch to another produkt.

 

[Dimitri Hudon-Kampouris]

I noticed that Navw32 is trying to access Verisign. Maybe this has something
to do with an expired certificate.

In MMC Certificates : Certificates / Intermediate Certification Authorities
/ Certification Revocation List
I see "Verisign Commercial Software Publishers CA, "Verisign, Inc", Internet
which was supposed to update automatically on 1/7/2003.

I suspect Symantec to have signed their Office Plug In with this Certificate
!!!

 

[Echo S]

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2003081411062739
from Symantec suggests turning off certificates in IE.