All Office programs 'reset' when closed

[paulkaye]

A strange problem I haven't seen before:

On a specific machine with office 2003 installed, all customisations
seem to reset when Office programs are closed. This includes (at
least) insert>symbol shortcuts, toolbar customisations and autocorrect
entries. Interestingly, Adobe Acrobat menu and toolbar are not
affected.

Has anyone seen this before?

Thanks!

 

[garfield-n-odie [MVP]]

Is Adobe Acrobat 7.0 installed on the computer? If yes, then the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents Word from
automatically saving changes to the normal.dot template (which is where
toolbar customizations are stored). See
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331259 for
several solutions to the problem.

 

[paulkaye]

I think you've found the solution! Thanks for that - you've saved me a
LOT of hassle!