Alledged Mismatched Version prevents update installation

[Paul Martin]

I have my PC set up so that it automatically checks for windows and office
update and then installs them.

Recently it announced that it was downloading a new version of windows
installer.

Since then it won't / can't install office updates.

They are downloaded OK but when it installs them it comes back with the
following message: -

" the installed product does not match the installation source. Until a
matching source is provided or the installed product and source are
synchronised, this action cannot be performed"

The file window offers these choices: -

C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\
Microsoft Office Professional Edition 2003

The first one comes saying it can't find PROll.MSI and the second, to look
on the installation CD, can't find the file either. A search of the PC for
PRO11.MSI can't find one either.

What's going on and how do i get out of this? Where it has got the idea
there are mismatched versions from I don't know as i only have the one
installation CD for office XP

Gratefull for any help

Paul Martin

 

[Van Reed]

I'm having the same exact problem, yet mine is Office XP Professional 2002
and is asking for PRO.MSI and all I have on the CD is PRORET.MSI. When I
try and use it, the computer tells me it is an invalid installation file for
this version! I got the CD from Gateway when I bought the computer! I'd
love to know what to do!

Van Reed