An unknown error occurred while trying to synchronize offline...

[Aaron]

Hi all,

I have recently encountered a problem with one of my remote BCM users. I can
successfully connect to the BCM server (2003 R2 SP2 with SQL 2005 Standard)
from their laptop (XP SP2), but when I try to change to offline mode (for the
first time), I get the error "An unknown error occurred while trying to
synchronize offline and online databases." As a result, there is no offline
database created. The user can work online ok.

Help?

 

[Aaron]

Here is the end of the BCM log, after attempting to go offline:

[V] [16:26:04.3512200]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
0x03724fa8, 0x00000000
[V] [16:26:04.3512200]Iris.Mapi.MessageStore: IMAPIProp::GetProps:Enter:
0x03724fa8
[V] [16:26:04.3512200]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
0x03724fa8, 0x00000000
[V] [16:26:04.3512200]Iris.Mapi.MessageStore: IMAPIProp::GetProps:Enter:
0x03724fa8
[V] [16:26:04.3512200]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
0x03724fa8, 0x00000000
[V] [16:26:04.3512200]Iris.Mapi.MessageStore:
IMAPIContainer::GetHierarchyTable:Enter: 0x03724fa8
[V] [16:26:04.3512200]Iris.Mapi.MessageStore:
MAPIContainer::GetHierarchyTable:Return: 0x03724fa8, 0x00000000
[16:26:23.2576680]BusinessLayer: BCP - Error while BCPing (DoCopyTable)
a single table...ActivityNotesTable, Error number: -2, Error Message: Timeout
expired. The timeout period elapsed prior to completion of the operation or
the server is not responding.
[E] [16:26:23.2576680]BusinessLayer: Timeout expired. The timeout period
elapsed prior to completion of the operation or the server is not responding.
[E] [16:26:23.2576680]BusinessLayer: at
System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean
breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException
exception, Boolean breakConnection)
at
System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject
stateObj)
at System.Data.SqlClient.TdsParserStateObject.WriteSni()
at System.Data.SqlClient.TdsParserStateObject.WritePacket(Byte flushMode)
at System.Data.SqlClient.TdsParser.WriteByteArray(Byte[] b, Int32 len,
Int32 offsetBuffer, TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.WriteString(String s, Int32 length,
Int32 offset, TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.WriteValue(Object value, MetaType
type, Byte scale, Int32 actualLength, Int32 encodingByteSize, Int32 offset,
TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.WriteBulkCopyValue(Object value,
SqlMetaDataPriv metadata, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlBulkCopy.WriteToServerInternal()
at System.Data.SqlClient.SqlBulkCopy.WriteRowSourceToServer(Int32
columnCount)
at System.Data.SqlClient.SqlBulkCopy.WriteToServer(IDataReader reader)
at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.BulkCopy.DoCopyTable(SqlConnection
SharedCn, String CommandText, SqlConnection OfflineConnection, SqlTransaction
OfflineTran, String TableName)
[E] [16:26:23.2576680]BCMRes: Text:
[E] [16:26:23.2576680]BCMRes: Message:Timeout expired. The timeout period
elapsed prior to completion of the operation or the server is not responding.