Analysis Addin not installed?

G

Grace

Hi Everyone,
I am trying to using Excel together with a software that is supposed to be
addin but when i use the software to do some calculation (ungrouping data) an
error message appears and says "Analysis Addin not installed" i hae already
added the software as addin and ticked everything in the Addin menu but it is
still not working.

My friends managed to make it work on their computer/laptop but i cant get
it to work on mine.

Any help would be appreciated. I need to make it work.Thanks
 

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