[ANN] Office 2008 12.2.3, EWS 13.0.3 and Office 2004 11.5.6 updatesavailable!

[Diane Ross]

FWIW, I'm running v13 of Entourage and the updater 12.2.3 automatically
updated Entourage to v13.0.3.

· Microsoft Office 2004 for Mac 11.5.6 Update (English, Japanese, French,
German, Swedish, Spanish, Italian and Dutch)

· Microsoft Office 2008 for Mac 12.2.3 Update (English, Japanese, French,
German, Swedish, Spanish, Italian, Dutch, Danish, Norwegian and Finnish)

· Open XML File Format Converter for Mac 1.1.3 (English, Japanese, French,
German, Swedish, Spanish, Italian and Dutch)

· Microsoft Entourage 2008 for Mac, Web Services Edition (13.0.3) (English,
Japanese, French, German, Swedish, Spanish, Italian, Dutch, Danish,
Norwegian and Finnish)

More info MSDN blogs:

http://bit.ly/R8oDG

Remember to quit all Microsoft applications first. I suggest launching the
MAU from Help in any Microsoft application. When it shows up in the Dock,
select "keep in dock". Log out of your User. When you log in, hold down the
Shift key to disable all startup items. Launch the MAU from the Dock,
download and install the updater. RESTART

Check the Microsoft Component Plug in this location to verify that you
updated.

/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework

Office 2004 users:

/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin"

 

[ajfisher]

I was hoping against hope that 12.2.3 would solve the problems I've had with Word 2008 in Snow Leopard, but no luck. In particular the "Save As..." command often results in crashes when I try to specify a folder to save the new document in.

For example, I open or create a document, press "Save As...", and search for a specific folder in the search box. I press "OK", the document saves, and immediately comes the spinning beach ball of death. This happens about 70% of the time.

Crashes also occur at times when opening e-mail attachments or older documents. I've tried resolving duplicate fonts, deleting .plist files, creating a new user, completely reinstalling SL and MS Office, and I've just about had it. I have to use Word eight hours a day and it's unacceptable that I have to deal with 4-5 crashes every day.

Sorry for the rant.

 

[Jeff Chapman]

Hello,

I was hoping against hope that 12.2.3 would solve the problems I've had with
Word 2008 in Snow Leopard, but no luck. In particular the "Save As..." command
often results in crashes when I try to specify a folder to save the new
document in.

For example, I open or create a document, press "Save As...", and search for a
specific folder in the search box. I press "OK", the document saves, and
immediately comes the spinning beach ball of death. This happens about 70% of
the time.

I had the problem before, but it appears to have been
fixed since I updated with Snow Leopard 10.6.2.
I'm still running Word 12.2.0, however. Will update Word now
and see if there is any difference. Anyway, life is good right now -
no problems whatsoever as before with the Save As and
spinning beach ball afterwards...

Jeff

 

[Jeff Chapman]

Hello again,

Sorry to hear about your issues with Save As... and the
spinning beach ball of death. I've updated Word to 12.2.3,
Snow Leopard is updated to 10.6.2, but no problems for me.
It seems to be working great now. No crashes (knock on wood?).

You actually reinstalled Snow Leopard and Office completely?
Egads...

What other applications, utilities and software are you running
concurrently with Word? How about your printer setup - are you
connected to an HP printer or a network printer?
What happens when you disconnect completely from the
network and printer and try the Save As thing from Word?

Jeff

 

[ajfisher]

I've just now installed 10.6.2, and knock on wood, I've not had a crash so far this morning using the "Save As..." command writing files to a specific folder found in the search box.

I don't run any add-ins; mostly while running Word I have Mail and Safari open, that's about it. I know there are lots of problems with HP drivers; I used to have an HP LaserJet and now I have an HP OfficeJet at home. Some of the crashes I was experiencing before happened after opening documents that were printed at least once on my old HP LaserJet. Sometimes in Word when you open a file, very briefly you see the message "Connecting to the printer..." at lower left, which suggests that Word is trying to parse printer information embedded in the file. These files would often crash the program upon Open. Yesterday I repaired permissions in Disk Utility and noticed that 95% of the permissions problems had to do with HP printer drivers. However, repairing permissions didn't help my problems with the "Save As..." command.

So far, no problems under 10.6.2 but we'll see what happens.

 

[Diane Ross]

I've just now installed 10.6.2, and knock on wood, I've not had a crash so far
this morning using the "Save As..." command writing files to a specific folder
found in the search box.

Did you remove the older Microsoft fonts and clear your font caches?

Fonts to delete after installing Snow Leopard (includes help deleting font
caches)

<http://www.entourage.mvps.org/troubleshoot/remove_fonts_snowleopard.html>

 

[John McGhie]

It sounds as though you have not applied Snow Leopard Patch 10.6.2?

These two patches are two halves of the same thing. Apple has sent out a
work-around in 10.6.2, and Microsoft has coded Office 12.2.3 to use the
work-around.

If you haven't dropped the Apple fix in, I would suggest that.

Of course, some of those crashes will be due to document corruption, and
really the only cure to that is to fix the documents. In addition, opening
attachments from within an email is "thrill-seeking". I suggest that you
will find that you have a much safer and more reliable experience if you
save the attachments to your local drive first, so your anti-virus can get a
good look at them for you.

But the cure to the Save As and the Search crashes are in Apple 10.6.2...

Cheers

I was hoping against hope that 12.2.3 would solve the problems I've had with
Word 2008 in Snow Leopard, but no luck. In particular the "Save As..." command
often results in crashes when I try to specify a folder to save the new
document in.

For example, I open or create a document, press "Save As...", and search for a
specific folder in the search box. I press "OK", the document saves, and
immediately comes the spinning beach ball of death. This happens about 70% of
the time.

Crashes also occur at times when opening e-mail attachments or older
documents. I've tried resolving duplicate fonts, deleting .plist files,
creating a new user, completely reinstalling SL and MS Office, and I've just
about had it. I have to use Word eight hours a day and it's unacceptable that
I have to deal with 4-5 crashes every day.

Sorry for the rant.

--

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]