[ANN] The Entourage Help Blog: "Feedback translates to features inEntourage"

[William Smith]

A few weeks ago I asked folks in this newsgroup whether or not they
thought Microsoft was listening to their feedback and concerns.

This week I'll be making three posts to The Entourage Help Blog
regarding customer feedback and Microsoft.

Part I: The best methods to send Microsoft feedback.
Part II: What happens to customer feedback?
Part III: Criticism of how Microsoft responds to customer feedback.



Part I explains what the Send Feedback tool is and why it is the best
method to send Microsoft your thoughts, opinions and feature requests. I
also include 70 links to feature requests made specifically in the
microsoft.public.mac.office.entourage newsgroup as well as Send Feedback
links for you to easily add your "me too!"

Part II details how the feedback you submit to Microsoft is used and who
sees it. On average, the Macintosh Business Unit (MacBU) at Microsoft
receives 1700 feedback items per month. What happens with it then?

Part III is in response to comments posted in the
microsoft.public.mac.office.entourage newsgroup and why people feel that
Microsoft is not listening to their feedback. I give a critique of their
system and offer suggestions for improvement. Microsoft can do some
simple things just let folks know they're listening. It's called
"communication".



Part I called "Feedback translates to features in Entourage" is
available now at <http://blog.entourage.mvps.org/>. Parts II and III
will be available throughout the week.

Your feedback to us is important. We hope you find these blog posts
interesting and useful. Please let us know.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Corentin Cras-Méneur]

This week I'll be making three posts to The Entourage Help Blog
regarding customer feedback and Microsoft.

An excellent post on the blog (as always), Bill,

I also would like to emphasize how important feedback is. I always
encourage ewverybody to submit feedback back to MS. If anything it helps
them prioritize bug fixes and new features.
Submitting a feedback doesn't mean your feature will be implemented (or
your bug fixed), but it definitively helps.


Corentin