[Announce] Word 2008 "crash on launch/quit" - Workarounds

[Beth Rosengard]

Microsoft has confirmed that a *possible* cause for Word 2008 crashing on
launch (or quit) is the presence of preference files from previous versions
of Word. If you have this problem, try one of these workarounds:

1. Quit out of all versions of Word and trash (or rename) all Word
preference files *prior* to Word 2004:

Home/Library/Preferences/Microsoft/Word Settings (10)

HD/OS 9 System Folder/Preferences/Microsoft/ Word Settings (9)

HD/OS 9 System Folder/Preferences/Microsoft/ Word Settings (8)

2. Hold down the Shift key when launching Word. (This bypasses the First
Run Update process so Office doesn't go looking for previous version
preference files.) Unfortunately, this tells Word not to load any prefs at
all ­ even Word 2008 prefs ­ and you will need to do this on every launch,
so it's not a long-term workaround.

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>

 

[Guest]

After renaming the Word preferences inside the user's home folder and relaunching Word, it launched well and runs like it should. Thank you for the information.
Wow. Renaming the preferences to fool the application into creating new ones. I learned that trick in System 7 and Word Ver. 5- and have since forgotten it.

 

[Daiya Mitchell]

wrote:

I learned that trick in System 7 and Word Ver. 5- and have since forgotten it.

REALLY?!? As far as I know, it's never stopped being applicable
across-the-board--I've done it for a million programs, not just Word,
ever since I learned it, in OS 9, OS X, everything. Recently I've seen
it suggested for Pages, CocoaBooklet, iPhoto.....

 

[davidseibel]

Hi, I'm having problems launching Word. It never opens, I've tried deleting pref files, I've tried holding Shift and opening Word, I've tried completely removing and reinstalling Office. I had Office 2004 a while back, but Word 2008 worked fine up until tonight. I had read somewhere that disabling Beamsync caused problems with Office. I did disable Beamsync the other night, but I re-enabling it, and it still crashes. Here's what I'm getting:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-04-20 22:28:38 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.1.080305
Crashed Module Name: libRIP.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0002f6fe
Blame Module Name: libRIP.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x0002f6fe
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9215f6fe in __mem.13393 + 0x9211C84A (libRIP.A.dylib + 0x0002f6fe)
# 2 0x9216271c in __mem.13393 + 0x9211F868 (libRIP.A.dylib + 0x0003271c)
# 3 0x9216373b in __mem.13393 + 0x92120887 (libRIP.A.dylib + 0x0003373b)
# 4 0x92150731 in __mem.13393 + 0x9210D87D (libRIP.A.dylib + 0x00020731)
# 5 0x9214ac88 in __mem.13393 + 0x92107DD4 (libRIP.A.dylib + 0x0001ac88)
# 6 0x92134b7d in __mem.13393 + 0x920F1CC9 (libRIP.A.dylib + 0x00004b7d)
# 7 0x92145274 in __mem.13393 + 0x921023C0 (libRIP.A.dylib + 0x00015274)
# 8 0x962e82fd in _glProgramSnippetTable + 0x95C2F47D (CoreGraphics + 0x000272fd)
# 9 0x905cde98 in .objc_class_name_IPMDFontRange + 0x902A3278 (HIToolbox + 0x000c1e98)
# 10 0x00453895 in _wdCommandDispatch + 0x00137C2D (Microsoft Word + 0x00452895)
# 11 0x00456f9e in _wdCommandDispatch + 0x0013B336 (Microsoft Word + 0x00455f9e)
# 12 0x00457149 in _wdCommandDispatch + 0x0013B4E1 (Microsoft Word + 0x00456149)
# 13 0x00b66263 in _wdCommandDispatch + 0x0084A5FB (Microsoft Word + 0x00b65263)
# 14 0x00b670b2 in _wdCommandDispatch + 0x0084B44A (Microsoft Word + 0x00b660b2)
# 15 0x00438780 in _wdCommandDispatch + 0x0011CB18 (Microsoft Word + 0x00437780)
# 16 0x00b5beae in _wdCommandDispatch + 0x00840246 (Microsoft Word + 0x00b5aeae)
# 17 0x00aebc34 in _wdCommandDispatch + 0x007CFFCC (Microsoft Word + 0x00aeac34)
# 18 0x02237936 in _ImmUseInputWindowForMac + 0x00000BC8 (MicrosoftOffice + 0x004a3936)
# 19 0x0222b702 in _SendMessageA + 0x00000104 (MicrosoftOffice + 0x00497702)
# 20 0x02241ffa in _GetOpenFileNameW + 0x00001B8B (MicrosoftOffice + 0x004adffa)
# 21 0x022469fb in _WrapViewInWLMWrapper + 0x00002CC1 (MicrosoftOffice + 0x004b29fb)
# 22 0x0161a4c0 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000006F4 (MicrosoftComponentPlugin + 0x000a44c0)
# 23 0x016192f9 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000ED (MicrosoftComponentPlugin + 0x000a32f9)
# 24 0x01611128 in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009b128)
# 25 0x90513fc3 in .objc_class_name_IPMDFontRange + 0x901E93A3 (HIToolbox + 0x00007fc3)
# 26 0x905133fd in .objc_class_name_IPMDFontRange + 0x901E87DD (HIToolbox + 0x000073fd)
# 27 0x90513262 in .objc_class_name_IPMDFontRange + 0x901E8642 (HIToolbox + 0x00007262)
# 28 0x90536d1d in .objc_class_name_IPMDFontRange + 0x9020C0FD (HIToolbox + 0x0002ad1d)
# 29 0x9053680a in .objc_class_name_IPMDFontRange + 0x9020BBEA (HIToolbox + 0x0002a80a)
# 30 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox + 0x0002a96e)
# 31 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox + 0x0002a96e)
# 32 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox + 0x0002a96e)
# 33 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox + 0x0002a96e)
# 34 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox + 0x0002a96e)
#

 

[John McGhie]

That "looks" as if it might be a bad font.

Disable all the fonts that were not sent to you by Apple or Microsoft,
reboot the computer (essential!) and try again. If it's good now, then
bring your fonts back, a few at a time, until you find the bad
(incompatible) one (the problem will come back when you do, and there may be
more than one...).

The other thing to try is dragging your Normal.dotm template and the Normal
template from your MUD to the desktop. This forces a rebuild of the
Normal.dotm.

Hope this helps

Hi, I'm having problems launching Word. It never opens, I've tried deleting
pref files, I've tried holding Shift and opening Word, I've tried completely
removing and reinstalling Office. I had Office 2004 a while back, but Word
2008 worked fine up until tonight. I had read somewhere that disabling
Beamsync caused problems with Office. I did disable Beamsync the other night,
but I re-enabling it, and it still crashes. Here's what I'm getting:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-04-20 22:28:38 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.1.080305
Crashed Module Name: libRIP.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0002f6fe
Blame Module Name: libRIP.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x0002f6fe
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9215f6fe in __mem.13393 + 0x9211C84A (libRIP.A.dylib + 0x0002f6fe)
# 2 0x9216271c in __mem.13393 + 0x9211F868 (libRIP.A.dylib + 0x0003271c)
# 3 0x9216373b in __mem.13393 + 0x92120887 (libRIP.A.dylib + 0x0003373b)
# 4 0x92150731 in __mem.13393 + 0x9210D87D (libRIP.A.dylib + 0x00020731)
# 5 0x9214ac88 in __mem.13393 + 0x92107DD4 (libRIP.A.dylib + 0x0001ac88)
# 6 0x92134b7d in __mem.13393 + 0x920F1CC9 (libRIP.A.dylib + 0x00004b7d)
# 7 0x92145274 in __mem.13393 + 0x921023C0 (libRIP.A.dylib + 0x00015274)
# 8 0x962e82fd in _glProgramSnippetTable + 0x95C2F47D (CoreGraphics +
0x000272fd)
# 9 0x905cde98 in .objc_class_name_IPMDFontRange + 0x902A3278 (HIToolbox +
0x000c1e98)
# 10 0x00453895 in _wdCommandDispatch + 0x00137C2D (Microsoft Word +
0x00452895)
# 11 0x00456f9e in _wdCommandDispatch + 0x0013B336 (Microsoft Word +
0x00455f9e)
# 12 0x00457149 in _wdCommandDispatch + 0x0013B4E1 (Microsoft Word +
0x00456149)
# 13 0x00b66263 in _wdCommandDispatch + 0x0084A5FB (Microsoft Word +
0x00b65263)
# 14 0x00b670b2 in _wdCommandDispatch + 0x0084B44A (Microsoft Word +
0x00b660b2)
# 15 0x00438780 in _wdCommandDispatch + 0x0011CB18 (Microsoft Word +
0x00437780)
# 16 0x00b5beae in _wdCommandDispatch + 0x00840246 (Microsoft Word +
0x00b5aeae)
# 17 0x00aebc34 in _wdCommandDispatch + 0x007CFFCC (Microsoft Word +
0x00aeac34)
# 18 0x02237936 in _ImmUseInputWindowForMac + 0x00000BC8 (MicrosoftOffice +
0x004a3936)
# 19 0x0222b702 in _SendMessageA + 0x00000104 (MicrosoftOffice + 0x00497702)
# 20 0x02241ffa in _GetOpenFileNameW + 0x00001B8B (MicrosoftOffice +
0x004adffa)
# 21 0x022469fb in _WrapViewInWLMWrapper + 0x00002CC1 (MicrosoftOffice +
0x004b29fb)
# 22 0x0161a4c0 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) +
0x000006F4 (MicrosoftComponentPlugin + 0x000a44c0)
# 23 0x016192f9 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000ED
(MicrosoftComponentPlugin + 0x000a32f9)
# 24 0x01611128 in MEventHandler::FRemoveHandler(unsigned long, unsigned long)
+ 0x000001DE (MicrosoftComponentPlugin + 0x0009b128)
# 25 0x90513fc3 in .objc_class_name_IPMDFontRange + 0x901E93A3 (HIToolbox +
0x00007fc3)
# 26 0x905133fd in .objc_class_name_IPMDFontRange + 0x901E87DD (HIToolbox +
0x000073fd)
# 27 0x90513262 in .objc_class_name_IPMDFontRange + 0x901E8642 (HIToolbox +
0x00007262)
# 28 0x90536d1d in .objc_class_name_IPMDFontRange + 0x9020C0FD (HIToolbox +
0x0002ad1d)
# 29 0x9053680a in .objc_class_name_IPMDFontRange + 0x9020BBEA (HIToolbox +
0x0002a80a)
# 30 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox +
0x0002a96e)
# 31 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox +
0x0002a96e)
# 32 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox +
0x0002a96e)
# 33 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox +
0x0002a96e)
# 34 0x9053696e in .objc_class_name_IPMDFontRange + 0x9020BD4E (HIToolbox +
0x0002a96e)
#

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[jonfreid]

That "looks" as if it might be a bad font.

Disable all the fonts that were not sent to you by Apple or Microsoft,
reboot the computer (essential!) and try again.  If it's good now, then
bring your fonts back, a few at a time, until you find the bad
(incompatible) one (the problem will come back when you do, and there may be
more than one...).

The other thing to try is dragging your Normal.dotm template and the Normal
template from your MUD to the desktop.  This forces a rebuild of the
Normal.dotm.

Hope this helps







--

Don't wait for your answer, click here:http://www.word.mvps.org/

Please reply in the group.  Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia.  mailto:[email protected]

Disable Quartz 2D extreme or Quartz GL depending on how it is listed
in your version of quartz debug. If you tweaked you system and enabled
it that is what what may be killing word.

 

[John McGhie]

As I said earlier: sounds like a good tip, so please tell us HOW

Disable Quartz 2D extreme or Quartz GL depending on how it is listed
in your version of quartz debug. If you tweaked you system and enabled
it that is what what may be killing word.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]