Another Junk Email Filter Not Working

[Another Brian]

We're using Outlook 2003 with Windows 2003 SBS running Exchange. There
are five users of Outlook. For three of them the junk email filter
works just fine. For two of them it doesn't work on their computers.

For the two I've checked that:
- They do have cached exchange mode turned on.
- Junk email filter is enabled in OWA
- Junk email filter is enabled in Outlook and is set to level High
- Have done a Detect and Repair

We do not use roaming profiles. The problem only seems to occur on
their normally used PC. When they log onto one of the others, the junk
email filtering works.

Any ideas what else to try? I'm ready to completely uninstall Office,
making sure that everything is gone, and then reinstalling it.

Brian

 

[F. H. Muffman]

We're using Outlook 2003 with Windows 2003 SBS running Exchange. There are
five users of Outlook. For three of them the junk email filter works just
fine. For two of them it doesn't work on their computers.

For the two I've checked that:
- They do have cached exchange mode turned on.
- Junk email filter is enabled in OWA
- Junk email filter is enabled in Outlook and is set to level High
- Have done a Detect and Repair

We do not use roaming profiles. The problem only seems to occur on their
normally used PC. When they log onto one of the others, the junk email
filtering works.

Since Junk Mail settings are per-profile (and thus, per machine), that's not
suprising.

Any ideas what else to try? I'm ready to completely uninstall Office,
making sure that everything is gone, and then reinstalling it.

What's on the Safe Recipients list? Whenever the filter doesn't work that's
always my first target. If someone adds their own email address to the Safe
Recipients list, all mail sent to that address is thus safe.

 

[Another Brian]

Since Junk Mail settings are per-profile (and thus, per machine),
that's not suprising.



What's on the Safe Recipients list? Whenever the filter doesn't
work that's always my first target. If someone adds their own email
address to the Safe Recipients list, all mail sent to that address
is thus safe.

Good thought, but there is nothing on the safe recipients list or on
the safe senders list.

Brian

 

[F. H. Muffman]

Good thought, but there is nothing on the safe recipients list or on the
safe senders list.

Well, since it's profile based, create a new profile and see if it works
there. I'd assume it would.

 

[Another Brian]

Well, since it's profile based, create a new profile and see if it
works there. I'd assume it would.
--

Good thought, but I've deleted the users profile without effect.

Brian

 

[F. H. Muffman]

Good thought, but I've deleted the users profile without effect.

Ok, personally I wouldn't have deleted the original mail profile until I
knew the new one fixed it, but, sure, ok.

What happens if you create a profile for your mailbox on this machine, add a
hotmail/gmail account that you can send from to the Blocked Senders list and
then send yourself a message. Does that work?

Have you tried that with the regular user on that machine?

Which actually does bring up a point. How are you testing to make sure that
the junk filter works/doesn't work?

 

[Brian Tillman]

Good thought, but I've deleted the users profile without effect.

Do you mean the mail profile or the Windows user profile?

 

[Another Brian]

Do you mean the mail profile or the Windows user profile?

Actually I renamed the Outlook mail profile and created a new one.
Using the new one made no difference. I have not tried doing anything
to the Windows user profile. Deleting the Windows profile would take
out a lot of other stuff that the user might be annoyed to lose. I
suppose that I could create a new userid for her and associated her
old email address to it and see what happens. If that fixed the
problem then I could look into saving her favorites and whatever else
that I could find to save that made sense to save.

Brian

 

[Another Brian]

Ok, personally I wouldn't have deleted the original mail profile
until I knew the new one fixed it, but, sure, ok.

What happens if you create a profile for your mailbox on this
machine, add a hotmail/gmail account that you can send from to the
Blocked Senders list and then send yourself a message. Does that
work?

Have you tried that with the regular user on that machine?

Which actually does bring up a point. How are you testing to make
sure that the junk filter works/doesn't work?
--

I'll give that a try. What implies that the filter isn't working is
that the user receives 100+ ads for all sorts of nasty stuff that stay
in her inbox. Similar ads that others receive go to their junk folder.

Brian

 

[Brian Tillman]

Actually I renamed the Outlook mail profile and created a new one.

Um, no you didn't, since Rename is not a profile option. Add, Remove, and
Copy are the only options with respect to mail profiles. Describe exactly
what you did.

 

[Another Brian]

I went into Start > Control Panel > Mail. I clicked on Show Profiles.
I selected Add and created a new profile. I set the new profile to be
always used when starting Outlook.

Brian Bygland

 

[Brian Tillman]

I went into Start > Control Panel > Mail. I clicked on Show Profiles.
I selected Add and created a new profile. I set the new profile to be
always used when starting Outlook.

Well, I'd also be working with the Exchange folks, then. See if this helps,
although I'm not sure it will:
http://www.outlook-tips.net/howto/fix_junk.htm

 

[Another Brian]

Well, I'd also be working with the Exchange folks, then. See if
this helps, although I'm not sure it will:
http://www.outlook-tips.net/howto/fix_junk.htm
--

Thanks. I'll give it a try.

Brian Bygland