Another question on "Microsoft has stopped working"

[Stephen St. Denis]

I have read through several forums and articles from Microsoft Help and
Support. I have tried the suggested solutions with no sucess.

This error occurs both for Word 2003 and Word 2007 in the Microsoft Office
Professional suite on a single user Vista Home Premium x64 machine. Both
versions were not installed at the same time. Excel 2007 has the same
behavior. Word works in safe mode, but I cannot open a file.
The problems started occurring shortly after installing Norton Internet
Security 2009, although I can't see any connection. All updates and
Service Pack 1 have been applied.

Specifically, this is what I have tried:

- Delete the Options and Addin keys in
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word and
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word
- Run Repair from the disc.
- Run the diagnostic program with no errors. It says that to complete the
processs, I need a file which will be downloaded within the next week. What
file and why can't I download it now?
- Uninstall Office 2007, clean the registry, reinstall Office 2007.
- Make sure the Word\STARTUP under my Roaming profile is empty.
- Verified that my Canon printer driver works.
There are two strange things:
- There is no Word Data registry key to rename.
- When I rename the Normal template, a new one is not created.

Any assistance would be much apppreciated since I've been trying to fix this
for a week.

(It's a good thing Microsoft doesn't build planes. They would be falling
out of the sky like flies.)

 

[Terry Farrell]

Have you disabled the Office plug-in in Norton AV options? Have you
installed a compatible printer driver and made it the default printer?

 

[Stephen St. Denis]

Yes to both questions.

Have you disabled the Office plug-in in Norton AV options? Have you
installed a compatible printer driver and made it the default printer?

 

[Terry Farrell]

That Word works in Safe Mode proves that there is nothing wrong with Word
itself. It has to be something else. Printer driver and normal.dot(m) are
possibilities that you seem to have eliminated (and I've not know Canon
drivers to be a problem). I cannot understand why you don't have a Data key
in the registry though. When you navigate to
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word, do you see multiple
other entries there such as Canon?

Is there anything in particular you may be doing at the time that Word stops
working or is it totally random?

Terry