Another user using Microsoft Office

[rhuntley]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Hi

I've just installed a new copy of Office 2008 for Mac. When running up it tells me that another person is using this software and that I have exceeded the number of valid users. This only occurs when I'm on our office network. There is infact another person in our office using the same software but this was bought some time ago and has a completely different product ID number (well the last 5 digits are different - rest the same??).

He has the same problem if I start up my software first and then he tries to start his up.

What is going on?

I've tried by removing office and installing again but the same error comes up.

Robert

 

[Adam Bailey]

I've just installed a new copy of Office 2008 for Mac. When running up it
tells me that another person is using this software and that I have exceeded
the number of valid users. This only occurs when I'm on our office network.
There is infact another person in our office using the same software but this
was bought some time ago and has a completely different product ID number
(well the last 5 digits are different - rest the same??).

He has the same problem if I start up my software first and then he tries to
start his up.

What is going on?

The same license key was used on both machines. You will need to reset
one of the machines and enter a new, unique license key.

For more information, see
<http://www.entourage.mvps.org/install/index.html#resetkey>.

 

[rhuntley]

Adam

Many thanks. This sorted it!

Thanks
Robert