Answer Wizard invisible

[Steve]

HELP!

I have upgraded my mail client to Outlook 2003 for its
caching feature, but the rest of the Office suite is
Office 2002.

I am able to view the entire help menu/files (online
access, etc) in Outlook..

However, in all the other programs, I am able to view and
read the contents of the help files, however, the Answer
Wizard and Index tabs show no content at all.

Any suggestions?

Steve

 

[Milly Staples [MVP - Outlook]]

Try running detect and repair. It appears to be one of the bad side effects
of running mixed Office versions.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Steve asked:

| HELP!
|
| I have upgraded my mail client to Outlook 2003 for its
| caching feature, but the rest of the Office suite is
| Office 2002.
|
| I am able to view the entire help menu/files (online
| access, etc) in Outlook..
|
| However, in all the other programs, I am able to view and
| read the contents of the help files, however, the Answer
| Wizard and Index tabs show no content at all.
|
| Any suggestions?
|
| Steve

 

[Pete Lees]

Steve,

I have upgraded my mail client to Outlook 2003 for its
caching feature, but the rest of the Office suite is
Office 2002.

I am able to view the entire help menu/files (online
access, etc) in Outlook..

However, in all the other programs, I am able to view and
read the contents of the help files, however, the Answer
Wizard and Index tabs show no content at all.

This Knowledge Base article may help:

"The Answer Wizard and the Help Index tabs appear blank when you use
Help in an Office program"
http://support.microsoft.com/?kbid=319956