D
David Sherman
Basically, I did all the steps. And re-installed Office 2003. I can't
install ANY updates at all, either download or full. What is the next
step?
Open Office 2?
Error log:
Starting the log on 10/12/2005 at 10:14:07...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch
C:\DOCUME~1\DAVIDS~1.000\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp is
needed...
The update failed.
Finished processing the update on 10/12/2005 at 10:14:08.
Encountered error 1612 while updating.
Launching Setup Watson...
Setup Watson manifest file:
C:\DOCUME~1\DAVIDS~1.000\LOCALS~1\Temp\OHotfix\DWC0.tmp.
Setup Watson command line: "C:\Program Files\Common Files\Microsoft
Shared\Office10\dw.exe"
-d"C:\DOCUME~1\DAVIDS~1.000\LOCALS~1\Temp\OHotfix\DWC0.tmp"
Error message:
Office Update is unable to check for updates Help
The Office Update site is unable to check for updates on this
computer. This may be happening because of one of the following
reasons:
You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden
directory on your computer. MSP files are stored on your computer
after update installation completes because they need to be referenced
for future update operations. If the files are missing you will not be
able to apply Office updates. You may also be unable to uninstall
Office products as a result of the same problem. Please contact
Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from
Windows Installer version 1.0 to Windows Installer version 1.1. For
more information see the KB article Windows Installer May Prompt for
Install Source if Unavailable.
According to Edmond Kida, I shoudl do the following:
I was having a similar issue, contacted MICROSOFT.....and here's the
response I've recieved...
Needless to say, all I had to do was the first step. (i.e. the manual
download and install)
Please try below steps to resolve this issue:
Method 1: Manually download and install the Service Pack 2 for Office
2003
===========================================
Please download the Office 2003 SP2 at the following website link
and then install it from the hard disk and see whether it can be
installed perfectly.
Office 2003 SP2 update download link:
http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en
And after opening the page, you can find the link to download the
file on the bottom of the page. There are two files; you can download
either of them. I recommend you download the bigger one
"Office2003SP2-KB887616-FullFile-ENU.exe" as it is the full
installation file.
If the installation still failed, please perform the following
troubleshooting steps.
Method 2: Enable Office Source Engine service
==================================
This issue may occur if the Office Source Engine service (OSE.EXE)
startup type is set to "Disabled". By default, the Office Source
Engine service startup type is set to "Manual". Windows Installer
uses a custom action to start the Office Source Engine service.
However, Windows Installer cannot start this service if this service
is disabled.
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do
this, follow these steps:
a. Click "Start", click "Run", type "services.msc" (without
the quotation marks), and then click "OK".
b. In the list of services, double-click "Office Source
Engine".
c. View the option that appears in the "Startup type" list.
2. If the start type is set to "DISABLED", modify the startup type
to a setting of "Manual". To do this, right-click "DISABLED" list,
click Properties, General tab. And then select "Manual" in the
"Startup type" list, and then click "OK".
3. Try to install the Office Update packages again.
4. Repeat above steps to enable the "Windows Installer" service
again.
If it still failed, please try the Method 3.
Method 3: Disable Local Installation Source
===========================
1. Download the Local Installation Source Tool from:
http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en
2. Extract LisTool.exe and LisTool.chm to some location.
3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS
option. Click next. Select all the check boxes in the subsequent
dialog. Then proceed to Finish.
4. Try to install it again.
If the problem still persists, please try the Method 4
Method 4: Repair Office 2003
===========
To repair Office using Maintenance Mode Setup, follow these steps:
1. Double-click Add/Remove Programs in Control Panel.
2. Double-click the Office 2003 entry listed in the Add/Remove
Programs Properties dialog box.
3. Click Repair Office.
4. Click Repair errors in my Office installation and then click
Finish.
5. If you are still having problems, repeat steps 1-3, and then
click Reinstall Office and click Finish.
If the above step doesn't work, please go on with Method 5.
Method 5: Remove and reinstall Office 2003
======================
Before we start any items in these steps, let's back up your
outlook data so as to avoid further file loss. For more information on
back up your outlook data please go to the following link:
For Outlook 2002 and Outlook 2003:
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070
Note: this article also applies to Outlook 2003.
Note: If you don't use Outlook for your emails, just skip this step
and move on.
1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click
Start menu-> All Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click
Remove. Quit the Utility.
Note: If you have got any other old or redundant office entries or
other Office stand alone products such as Visio in the list, please
remove them together.
4. Close all applications.
5. Click Start menu-> Run, type "regedit" (without the quotation
marks) in the Open box and press Enter.
6. Expand the registry tree on the left pane and locate the following
two registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
7. Right-click on this key and click Delete to delete those keys.
8. Delete the following folders:
C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11
9. Click Start menu-> Run, type "%Temp%" (without the quotation marks)
in the Open box and press Enter.
10. Empty the %Temp% folder.
Note: If some files can't be deleted, please skip them, which don't
influence the result of the troubleshooting.
11. Empty the Recycle Bin.
12. Restart your computer and install Office 2003.
13. Go to Office Product Updates Web site to check for all available
updates:
http://office.microsoft.com/en-us/officeupdate/default.aspx
Can you install the Office updates now?
install ANY updates at all, either download or full. What is the next
step?
Open Office 2?
Error log:
Starting the log on 10/12/2005 at 10:14:07...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch
C:\DOCUME~1\DAVIDS~1.000\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp is
needed...
The update failed.
Finished processing the update on 10/12/2005 at 10:14:08.
Encountered error 1612 while updating.
Launching Setup Watson...
Setup Watson manifest file:
C:\DOCUME~1\DAVIDS~1.000\LOCALS~1\Temp\OHotfix\DWC0.tmp.
Setup Watson command line: "C:\Program Files\Common Files\Microsoft
Shared\Office10\dw.exe"
-d"C:\DOCUME~1\DAVIDS~1.000\LOCALS~1\Temp\OHotfix\DWC0.tmp"
Error message:
Office Update is unable to check for updates Help
The Office Update site is unable to check for updates on this
computer. This may be happening because of one of the following
reasons:
You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden
directory on your computer. MSP files are stored on your computer
after update installation completes because they need to be referenced
for future update operations. If the files are missing you will not be
able to apply Office updates. You may also be unable to uninstall
Office products as a result of the same problem. Please contact
Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from
Windows Installer version 1.0 to Windows Installer version 1.1. For
more information see the KB article Windows Installer May Prompt for
Install Source if Unavailable.
According to Edmond Kida, I shoudl do the following:
I was having a similar issue, contacted MICROSOFT.....and here's the
response I've recieved...
Needless to say, all I had to do was the first step. (i.e. the manual
download and install)
Please try below steps to resolve this issue:
Method 1: Manually download and install the Service Pack 2 for Office
2003
===========================================
Please download the Office 2003 SP2 at the following website link
and then install it from the hard disk and see whether it can be
installed perfectly.
Office 2003 SP2 update download link:
http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en
And after opening the page, you can find the link to download the
file on the bottom of the page. There are two files; you can download
either of them. I recommend you download the bigger one
"Office2003SP2-KB887616-FullFile-ENU.exe" as it is the full
installation file.
If the installation still failed, please perform the following
troubleshooting steps.
Method 2: Enable Office Source Engine service
==================================
This issue may occur if the Office Source Engine service (OSE.EXE)
startup type is set to "Disabled". By default, the Office Source
Engine service startup type is set to "Manual". Windows Installer
uses a custom action to start the Office Source Engine service.
However, Windows Installer cannot start this service if this service
is disabled.
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do
this, follow these steps:
a. Click "Start", click "Run", type "services.msc" (without
the quotation marks), and then click "OK".
b. In the list of services, double-click "Office Source
Engine".
c. View the option that appears in the "Startup type" list.
2. If the start type is set to "DISABLED", modify the startup type
to a setting of "Manual". To do this, right-click "DISABLED" list,
click Properties, General tab. And then select "Manual" in the
"Startup type" list, and then click "OK".
3. Try to install the Office Update packages again.
4. Repeat above steps to enable the "Windows Installer" service
again.
If it still failed, please try the Method 3.
Method 3: Disable Local Installation Source
===========================
1. Download the Local Installation Source Tool from:
http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en
2. Extract LisTool.exe and LisTool.chm to some location.
3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS
option. Click next. Select all the check boxes in the subsequent
dialog. Then proceed to Finish.
4. Try to install it again.
If the problem still persists, please try the Method 4
Method 4: Repair Office 2003
===========
To repair Office using Maintenance Mode Setup, follow these steps:
1. Double-click Add/Remove Programs in Control Panel.
2. Double-click the Office 2003 entry listed in the Add/Remove
Programs Properties dialog box.
3. Click Repair Office.
4. Click Repair errors in my Office installation and then click
Finish.
5. If you are still having problems, repeat steps 1-3, and then
click Reinstall Office and click Finish.
If the above step doesn't work, please go on with Method 5.
Method 5: Remove and reinstall Office 2003
======================
Before we start any items in these steps, let's back up your
outlook data so as to avoid further file loss. For more information on
back up your outlook data please go to the following link:
For Outlook 2002 and Outlook 2003:
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070
Note: this article also applies to Outlook 2003.
Note: If you don't use Outlook for your emails, just skip this step
and move on.
1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click
Start menu-> All Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click
Remove. Quit the Utility.
Note: If you have got any other old or redundant office entries or
other Office stand alone products such as Visio in the list, please
remove them together.
4. Close all applications.
5. Click Start menu-> Run, type "regedit" (without the quotation
marks) in the Open box and press Enter.
6. Expand the registry tree on the left pane and locate the following
two registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
7. Right-click on this key and click Delete to delete those keys.
8. Delete the following folders:
C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11
9. Click Start menu-> Run, type "%Temp%" (without the quotation marks)
in the Open box and press Enter.
10. Empty the %Temp% folder.
Note: If some files can't be deleted, please skip them, which don't
influence the result of the troubleshooting.
11. Empty the Recycle Bin.
12. Restart your computer and install Office 2003.
13. Go to Office Product Updates Web site to check for all available
updates:
http://office.microsoft.com/en-us/officeupdate/default.aspx
Can you install the Office updates now?