Anyone else missing Microsoft Expression Media?

[Mitch]

I got Office 2008 Home & Student Edition through Microsoft's Super Suite Deal. I chose the option to receive the 3 licenses for the Home & Student Edition + Microsoft Expression Media.

I received Office today, but no Expression Media. Anyone else not receive Expression Media or is it suppose to ship separately? There was nothing in the box except the software - not even a packing slip.

 

[JE McGimpsey]

I got Office 2008 Home & Student Edition through Microsoft's Super Suite
Deal. I chose the option to receive the 3 licenses for the Home & Student
Edition + Microsoft Expression Media.<br>
<br>
I received Office today, but no Expression Media. Anyone else not receive
Expression Media or is it suppose to ship separately? There was nothing in
the box except the software - not even a packing slip.

The Super Suite deal was for *either* the H&S edition (with three
licenses) *or* the Special Media Edition (with one license and
Expression Media). Not both.

 

[Mitch]

No, that's not true. I still have the redemptiom form. The choices were:

OPTION ONE: Send me Office 2008 for Mac Special Media Edition (includes 1 license for business or personal use, also includes Exchange Server support , additional Automator Actions plus Microsoft Expression Media for Mac)

OPTION TWO: Send me Office 2008 for Mac Home &amp; Student Edition (includes 3 licenses for home or non-commercial use only; does NOT include Exchange Server support or Automator Actions) + Microsoft Expression Media for Mac

 

[Mr. Strat]

I got Office 2008 Home &amp; Student Edition through Microsoft's Super Suite
Deal. I chose the option to receive the 3 licenses for the Home &amp; Student
Edition + Microsoft Expression Media.<br>
<br>
I received Office today, but no Expression Media. Anyone else not receive
Expression Media or is it suppose to ship separately? There was nothing in
the box except the software - not even a packing slip.

Is it really necessary to post in HTML?

 

[John McGhie]

Que??? He didn't post in HTML???

Check the source...

Is it really necessary to post in HTML?

--
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John McGhie, Consultant Technical Writer
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Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[CyberTaz]

Hi Mitch -

I honestly can't say for certain, but my guess would be that since the
"bundle" is not a standard offering that the two packages may be shipped
separately... To my way of thinking that's a huge mistake, but then again
there are lots of things I have my own ideas on

Unfortunately we don't have an immediate answer here as nobody in the
newsgroup works for MS and offers of this nature are often handled by a
third party anyway. I'd suggest you contact MS directly, but check back here
just in case anyone monitoring the group has anything to offer.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Mitch]

Thanks for the reply. You and I think alike - so much easier to ship them together, not to mention it would be more reasonable financially since I had to pay Microsoft only $6.99 for s&amp;h!

I have already emailed Microsoft, but their support only answers Monday - Friday so I'll post back when I get a reply. I was just curious to know if anyone else has the same issue or if I'm just getting special treatment : )

 

[JE McGimpsey]

No, that's not true. I still have the redemptiom form. The choices were:<br>
<br>
OPTION ONE: Send me Office 2008 for Mac Special Media Edition (includes 1
license for business or personal use, also includes Exchange Server support ,
additional Automator Actions plus Microsoft Expression Media for Mac)<br>
<br>
OPTION TWO: Send me Office 2008 for Mac Home &amp; Student Edition (includes
3 licenses for home or non-commercial use only; does NOT include Exchange
Server support or Automator Actions) + Microsoft Expression Media for Mac

You're right - I was misremembering.

I don't know how the fulfillment will work, but I would call the
too-free number on the form.

 

[Mitch]

I received an email from Microsoft today. They apologized for their error and said they would be sending a new product to me, which would include Expression Media.

Lucky me, I get to send them back my "original, incomplete product" after I receive a pre-paid label in the mail and then will at some point have a credit issued to my bank within 30 days. I guess that means they're going to charge me again. Oh well. At least I'll have all the software.

 

[Man-Kong Tsui]

Well, I called the toll free customer service number (888-285-6247) to ask about the missing Expression Media for Mac (I received the Office 2008 for Mac Home and Student Edition today). The rep said he would copy down my information and send it to his supervisor. He thinks the Super Suite Deal order form had an error in reference to Expression Media, but MS might decide to do something about it. We'll see what comes next.
I received an email from Microsoft today. They apologized for their error and said they would be sending a new product to me, which would include Expression Media.

Lucky me, I get to send them back my "original, incomplete product" after I receive a pre-paid label in the mail and then will at some point have a credit issued to my bank within 30 days. I guess that means they're going to charge me again. Oh well. At least I'll have all the software.

 

[ladyvolcc]

Mitch, what email did you use please? I've had no luck with the phone...just the runaround. Out of curiosity, had you already opened the box?
Thanks.

 

[Mitch]

I sent the email to (e-mail address removed) (found it on the redemption form.)

I received an email yesterday that my new order had shipped, but I'm afraid it's going to be the same thing as what I already received - the description is the same - OFFICE MAC HOME STUDENT 2008 EN DVD (Part No: GZA-00042).

Yes, I have already opened the first box and installed it. I had thought maybe the Expression Media was bundled into the Home &amp; Student version since I didn't get a separate DVD for it.

 

[hearncl]

Mitch, thanks for the information. I just sent an email to that address, and will see what happens. I included a copy of OPTION TWO from the redemption form, which (as I read it) clearly states that Expression Media is included. I too have already installed Office 2008, and have thrown the box away.

 

[Sherjo]

Mitch and all: thanks for posting this. We are working closely with the fulfillment house to find out what the issue is - we have received some other reports of this, and will resolve it as quickly as possible. What you should get is the H&amp;S edition and a DVD for Expression Media if that is what you chose. We will have an update on this newsgroup next week when we have more info. Best - sheridan jones, Microsoft

 

[hearncl]

My email to Microsoft was answered promptly, and I was promised a new Office 2008 with Expression Media included. Although it was on back-order for about a month, it arrived yesterday, complete.

 

[John McGhie]

Yeah, once Sherjo gets on the case, things start moving.

Even Steve Ballmer is terrified of her

Cheers

My email to Microsoft was answered promptly, and I was promised a new Office
2008 with Expression Media included. Although it was on back-order for about a
month, it arrived yesterday, complete.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50

 

[Eddie]

Mitch and all: thanks for posting this. We are working closely with the fulfillment house to find out what the issue is - we have received some other reports of this, and will resolve it as quickly as possible. What you should get is the H&S edition and a DVD for Expression Media if that is what you chose. We will have an update on this newsgroup next week when we have more info. Best - sheridan jones, Microsoft
Hi. I too chose option 2 but never received my DVD for Expression Media. What should I do next so that I get my copy?

 

[John McGhie]

If you have questions regarding the Microsoft Office 2008 for Mac Technology
Guarantee or would like to check the status of your order you may call:

***1-888-285-6247***

Customer service hours are Monday thru Friday 8:00 am to 10:00 pm EST.

For email support, please email (e-mail address removed) and
allow 48 hours for a response.

Hi. I too chose option 2 but never received my DVD for Expression Media. What
should I do next so that I get my copy?

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]