Anyone install Office 2007 on a drive other than "C"? Have issues with Help?

[Milhouse Van Houten]

Help content may not appear as expected in 2007 Office programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;926426

I was wondering why accessing *online* help from *within* the Help Viewer
was often coming up blank for me, forcing me to turn the Help system
offline. I can get around the issue if I keep IE7 as my default browser, but
I don't want it to be, and I don't know what that has to do with browsing
online information from within the Help Viewer.

Then I found the above article, which says that "When you try to use
Microsoft Office program Help...Help content may not appear as expected."
However, I don't get either of the errors that it goes on to say I may get
(the Help window is just blank after failing to find anything).

But then comes the real kicker: "This issue may occur if the Microsoft
Windows operating system on which you run the 2007 Office program is not
installed on drive C. For example, this issue may occur if the Windows
operating system is installed on drive D."

Which I do, 'D'.

This may or may not be the same issue (the KB article is too vague to tell),
and there's no mention of the connection with the default browser, but this
one is just too bizarre to bypass.

 

[Patrick Schmid [MVP]]

I have it on D as well on one computer. What happens if you open your
default browser and then go into Help? Any chance that the Help topic
start appearing in the browser?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

 

[Milhouse Van Houten]

With Opera set as the default, and when the Help Viewer is set to "Show
content from Office Online," when I try doing a search from within Office
the Help Viewer (which is where the information is supposed to display) ends
up blank and Opera opens up a new tab with Office Online's home page (not
the search results).

With IE7 set as the default, and when the Help Viewer is set to "Show
content from Office Online," when I try doing a search from within Office
the Help Viewer accesses the Internet itself and shows the results. No Web
browser is involved at all. That's the way it's supposed to work.

This has forced me to leave Help set to "Show contents only from this
computer," which shows results within itself and doesn't invoke the browser
no matter which is the default.

I have it on D as well on one computer. What happens if you open your
default browser and then go into Help? Any chance that the Help topic start
appearing in the browser?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Help content may not appear as expected in 2007 Office programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;926426

I was wondering why accessing *online* help from *within* the Help Viewer
was often coming up blank for me, forcing me to turn the Help system
offline. I can get around the issue if I keep IE7 as my default browser,
but
I don't want it to be, and I don't know what that has to do with browsing
online information from within the Help Viewer.

Then I found the above article, which says that "When you try to use
Microsoft Office program Help...Help content may not appear as expected."
However, I don't get either of the errors that it goes on to say I may
get
(the Help window is just blank after failing to find anything).

But then comes the real kicker: "This issue may occur if the Microsoft
Windows operating system on which you run the 2007 Office program is not
installed on drive C. For example, this issue may occur if the Windows
operating system is installed on drive D."

Which I do, 'D'.

This may or may not be the same issue (the KB article is too vague to
tell),
and there's no mention of the connection with the default browser, but
this
one is just too bizarre to bypass.

 

[Patrick Schmid [MVP]]

I have a somewhat different experience here. Sometimes it displays the
search results in Firefox, but more frequently they show up in the Help
window.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

With Opera set as the default, and when the Help Viewer is set to "Show
content from Office Online," when I try doing a search from within Office
the Help Viewer (which is where the information is supposed to display) ends
up blank and Opera opens up a new tab with Office Online's home page (not
the search results).

With IE7 set as the default, and when the Help Viewer is set to "Show
content from Office Online," when I try doing a search from within Office
the Help Viewer accesses the Internet itself and shows the results. No Web
browser is involved at all. That's the way it's supposed to work.

This has forced me to leave Help set to "Show contents only from this
computer," which shows results within itself and doesn't invoke the browser
no matter which is the default.

I have it on D as well on one computer. What happens if you open your
default browser and then go into Help? Any chance that the Help topic start
appearing in the browser?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Help content may not appear as expected in 2007 Office programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;926426

I was wondering why accessing *online* help from *within* the Help Viewer
was often coming up blank for me, forcing me to turn the Help system
offline. I can get around the issue if I keep IE7 as my default browser,
but
I don't want it to be, and I don't know what that has to do with browsing
online information from within the Help Viewer.

Then I found the above article, which says that "When you try to use
Microsoft Office program Help...Help content may not appear as expected."
However, I don't get either of the errors that it goes on to say I may
get
(the Help window is just blank after failing to find anything).

But then comes the real kicker: "This issue may occur if the Microsoft
Windows operating system on which you run the 2007 Office program is not
installed on drive C. For example, this issue may occur if the Windows
operating system is installed on drive D."

Which I do, 'D'.

This may or may not be the same issue (the KB article is too vague to
tell),
and there's no mention of the connection with the default browser, but
this
one is just too bizarre to bypass.

 

[Milhouse Van Houten]

So I guess we'll have to see if any of this happens when Office is installed
on "C" -- I won't be able to test that one.

I have a somewhat different experience here. Sometimes it displays the
search results in Firefox, but more frequently they show up in the Help
window.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

With Opera set as the default, and when the Help Viewer is set to "Show
content from Office Online," when I try doing a search from within Office
the Help Viewer (which is where the information is supposed to display)
ends
up blank and Opera opens up a new tab with Office Online's home page (not
the search results).

With IE7 set as the default, and when the Help Viewer is set to "Show
content from Office Online," when I try doing a search from within Office
the Help Viewer accesses the Internet itself and shows the results. No
Web
browser is involved at all. That's the way it's supposed to work.

This has forced me to leave Help set to "Show contents only from this
computer," which shows results within itself and doesn't invoke the
browser
no matter which is the default.

I have it on D as well on one computer. What happens if you open your
default browser and then go into Help? Any chance that the Help topic
start
appearing in the browser?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Help content may not appear as expected in 2007 Office programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;926426

I was wondering why accessing *online* help from *within* the Help
Viewer
was often coming up blank for me, forcing me to turn the Help system
offline. I can get around the issue if I keep IE7 as my default
browser,
but
I don't want it to be, and I don't know what that has to do with
browsing
online information from within the Help Viewer.

Then I found the above article, which says that "When you try to use
Microsoft Office program Help...Help content may not appear as
expected."
However, I don't get either of the errors that it goes on to say I may
get
(the Help window is just blank after failing to find anything).

But then comes the real kicker: "This issue may occur if the Microsoft
Windows operating system on which you run the 2007 Office program is
not
installed on drive C. For example, this issue may occur if the Windows
operating system is installed on drive D."

Which I do, 'D'.

This may or may not be the same issue (the KB article is too vague to
tell),
and there's no mention of the connection with the default browser, but
this
one is just too bizarre to bypass.