AOL messages disable Word in Outlook

[EdN_OPKS]

Several of my correspondents are still clinging to AOL for their e-mail
service and I guess that's their choice. The problem is that in several
cases (not all) when I try to respond to these AOL users via my MS Outlook
2003 the following occurs:

1) Outlook hangs for about 20-30 seconds.

2) A window pops-up containing the following message: "Microsoft Word is set
to be your e-mail editor. However, Word is unavailable, not installed, or is
not the same version as Outlook. The Outlook editor will be used instead."

I have Office 2003 installed and it's running under Win XP-Pro/SP-2 with all
the latest updates. In other words, MS Word is in fact available and, yes,
it in fact is the same version as Outlook!

The Outlook editor is, of course, much less robust than the Word editor so I
avoid using it whenever possible. To restore Word as my editor, I have to
close out of and then restart Outlook -- a real waste of time. As near as I
can tell, this occurs mainly whenever I attempting to reply to an incoming
AOL message that contains HTML content.

Short of ignoring e-mails from correspondents hosted by AOL, does anyone
have a solution to offer?

 

[Milly Staples [MVP - Outlook]]

Have you tried registering Word?

In Start-> Run then type; Regsvr32.exe %Windir%\System32\Ole32.dll

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, EdN_OPKS wrote:

| Several of my correspondents are still clinging to AOL for their
| e-mail service and I guess that's their choice. The problem is that
| in several cases (not all) when I try to respond to these AOL users
| via my MS Outlook 2003 the following occurs:
|
| 1) Outlook hangs for about 20-30 seconds.
|
| 2) A window pops-up containing the following message: "Microsoft Word
| is set to be your e-mail editor. However, Word is unavailable, not
| installed, or is not the same version as Outlook. The Outlook editor
| will be used instead."
|
| I have Office 2003 installed and it's running under Win XP-Pro/SP-2
| with all the latest updates. In other words, MS Word is in fact
| available and, yes, it in fact is the same version as Outlook!
|
| The Outlook editor is, of course, much less robust than the Word
| editor so I avoid using it whenever possible. To restore Word as my
| editor, I have to close out of and then restart Outlook -- a real
| waste of time. As near as I can tell, this occurs mainly whenever I
| attempting to reply to an incoming AOL message that contains HTML
| content.
|
| Short of ignoring e-mails from correspondents hosted by AOL, does
| anyone have a solution to offer?

 

[lcollins]

Have you tried registeringWord?

In Start-> Run then type; Regsvr32.exe %Windir%\System32\Ole32.dll

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, EdN_OPKS wrote:

| Several of my correspondents are still clinging toAOLfor their
| e-mail service and I guess that's their choice. The problem is that
| in several cases (not all) when I try to respond to theseAOLusers
| via myMSOutlook 2003 the following occurs:
|
| 1) Outlook hangs for about 20-30 seconds.
|
| 2) A window pops-up containing the following message: "MicrosoftWord
| is set to be your e-maileditor. However,Wordis unavailable, not
| installed, or is not the same version as Outlook. The Outlookeditor
| will be used instead."
|
| I have Office 2003 installed and it's running under Win XP-Pro/SP-2
| with all the latest updates. In other words,MSWordis in fact
| available and, yes, it in fact is the same version as Outlook!
|
| The Outlookeditoris, of course, much less robust than theWord
|editorso I avoid using it whenever possible. To restoreWordas my
|editor, I have to close out of and then restart Outlook -- a real
| waste of time. As near as I can tell, this occurs mainly whenever I
| attempting to reply to an incomingAOLmessage that contains HTML
| content.
|
| Short of ignoring e-mails from correspondents hosted byAOL, does
| anyone have a solution to offer?

I am having the exact same problem. I have tested the problem AOL
emails (more than one from more than one user) in several different
environments with the same OS & SP as well as Outlook 2003 - all with
current patches. I would like to find a solution. If anyone has any
other ideas, please post them. I cannot find an AOL tech support
address or member services address to send these symptoms to for help
without paying for an AOL account.

 

[JoAnn Paules]

AOL is a bugger with emails. And because you chose to use them for free, you
also chose to do without free support. (I know this because my mom uses AOL
for free and I helped her switch from a paid account to a free one.)

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375

Have you tried registeringWord?

In Start-> Run then type; Regsvr32.exe %Windir%\System32\Ole32.dll

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, EdN_OPKS wrote:

| Several of my correspondents are still clinging toAOLfor their
| e-mail service and I guess that's their choice. The problem is that
| in several cases (not all) when I try to respond to theseAOLusers
| via myMSOutlook 2003 the following occurs:
|
| 1) Outlook hangs for about 20-30 seconds.
|
| 2) A window pops-up containing the following message: "MicrosoftWord
| is set to be your e-maileditor. However,Wordis unavailable, not
| installed, or is not the same version as Outlook. The Outlookeditor
| will be used instead."
|
| I have Office 2003 installed and it's running under Win XP-Pro/SP-2
| with all the latest updates. In other words,MSWordis in fact
| available and, yes, it in fact is the same version as Outlook!
|
| The Outlookeditoris, of course, much less robust than theWord
|editorso I avoid using it whenever possible. To restoreWordas my
|editor, I have to close out of and then restart Outlook -- a real
| waste of time. As near as I can tell, this occurs mainly whenever I
| attempting to reply to an incomingAOLmessage that contains HTML
| content.
|
| Short of ignoring e-mails from correspondents hosted byAOL, does
| anyone have a solution to offer?

I am having the exact same problem. I have tested the problem AOL
emails (more than one from more than one user) in several different
environments with the same OS & SP as well as Outlook 2003 - all with
current patches. I would like to find a solution. If anyone has any
other ideas, please post them. I cannot find an AOL tech support
address or member services address to send these symptoms to for help
without paying for an AOL account.

 

[EdN_OPKS]

Milly:

Thanks for your suggestion; however, Word 2003 has been successfully
configured as my editor in Outlook 2003 for over a year without any other
issues except for the recent AOL issue as described in my first post.

None the less, I tried your suggestion of re-registering and, I’m sorry to
say, the problem still exists -- tested against three separate AOL messages
from three different individuals .

For now, I’ve simply moved on to Plan-B: not responding to any AOL messages
I receive that contain HTML encoding! That's my low-tech solution for
preventing Outlook from reverting to the built-in editor -- at least that's
what I'm doing until something better comes along.

Regards,
Ed