Apparent PST corruption after Outlook 2007 upgrade.

[kylerchambers]

We are in the process of upgrading our users to Outlook 2007. The process has
been to remove whatever version of Outlook they are currently running (be it
2000 or 2003), restart the computer and then install the stand-alone Outlook
2007 application. This has been on Windows XP SP2.

One of our users had two pst files stored locally to her machine. Before the
upgrade, they were relatively substantial in size and of course of different
size, approximately 200-600MBs, but afterwards the file size was 256kb for
both and empty. Scanpst was able to see 7 folders but 0 items, and when the
"repaired" pst files were opened, there were no additional files, only
deleted items and search folders in the drop down.

Does anyone have any ideas about what could have caused this and ideas on
their recovery?

 

[Gordon]

We are in the process of upgrading our users to Outlook 2007. The process
has
been to remove whatever version of Outlook they are currently running (be
it
2000 or 2003), restart the computer and then install the stand-alone
Outlook
2007 application. This has been on Windows XP SP2.

One of our users had two pst files stored locally to her machine. Before
the
upgrade, they were relatively substantial in size and of course of
different
size, approximately 200-600MBs, but afterwards the file size was 256kb for
both and empty. Scanpst was able to see 7 folders but 0 items, and when
the
"repaired" pst files were opened, there were no additional files, only
deleted items and search folders in the drop down.

Does anyone have any ideas about what could have caused this and ideas on
their recovery?

Sounds to me as if the install of Outlook 2007 created an additional pst
file rather than using the existing one. Have you searched the HDD for other
pst files?

 

[kylerchambers]

Sounds to me as if the install of Outlook 2007 created an additional pst
file rather than using the existing one. Have you searched the HDD for other
pst files?

Gordon, I just logged on to let ya'll know that exact thing had happened.
Our user thought her pst files were stored locally, but they were in fact on
the network and Outlook 2007 had created empty copies locally on the HDD.
Thanks for the quick reply.

 

[Gordon]

Gordon, I just logged on to let ya'll know that exact thing had happened.
Our user thought her pst files were stored locally, but they were in fact
on
the network and Outlook 2007 had created empty copies locally on the HDD.
Thanks for the quick reply.

That's great! One thing however, you DO know that MS does NOT support pst
files over a network? If you lose data through corrupt pst files you're on
your own?