Appeal to Microsoft: Please support the OWC

[rusty cranbrook]

OWC is one of most poorly supported products ever issued by Microsoft.
Normally the community of developers gets enough support from MS at
some point to become self-sustaining. But with the OWC that has never
happened. Horrid documentation; intermittant and feeble support here
in the newsgroup by Microsoft; and the OWC is anything but self
evident.

I have posted so many questions here about the OWC. Almost none have
been responded to. The rare replies are exclusivly from fellow
developers; nothing from Microsoft. Microsoft, since Office is your
cash cow, it behooves you to free up a bit of funding for a person or
two to learn the OWC and help the community get up to speed. I do not
feel very good about spending my money on Office developer products
when the only dev tool that Microsoft really supports is .Net. .Net is
fine and dandy but some of us out here are still trying to work with
Office.

 

[Alvin Bruney]

Frustrated with lack of support, I wrote a detailed email (basically like
yours) asking for more help on this newsgroup because of the volume of
unanswered mail in here. I sent it to eric gunnerson and the folk in charge
of newsgroup administration about 2 months ago. I see a *large increase of
MS folk in here. Coincidence? I'd suggest you do what I did. Coincidence can
solve all sorts of problems.

Rest assured, microsoft does have the knowledgable personnel on staff to
handle these issues. It may be a resource or priority conflict.

 

[rusty cranbrook]

Alvin, you are one of the few that are able to help and thanks for
that.

I wonder where you see the Microsoft people here? I know Xu
occasionally answers something - almost exclusively pertaining to OWC
11, even though OWC 10 is very not very different. But a scan of
recent weeks shows most posts are not responded to, and certainly not
by anyone that is flaunting an association with Microsoft. Was the
"MAKE REAL MOENY" person from Microsoft? If this is what is looks like
after a "large increase" in Microsoft attentivness...

I'm sure it is a resource or priority conflict. But that is so absurd.
Can you imagine how much money Microsoft has made selling Office XP?
And they can't spare someone who knows what they are doing for an hour
or two a day? That they cannot or do not; that is the kind of behavior
you get with a captive audience. It is simply not important to them.

 

[Rabbani]

Hi,

I too join you in this. I wrote these problems in detail
and forwarded it to our Microsoft's official contact.

Thanks,
Rabbani

 

[Josh Sale]

Ditto.

 

[hglamy]

Same applies to me.
Often desparately looking for support
of this otherwise fantastic technology !

H.G. Lamy