Reply to thread

Message

[QUOTE="Greg S., post: 5154656"]
I had a similar problem for weeks and couldn't find the answer.  Have Outlook
2003 with Word as e-mail editor, and everything was hotfixed to within an
inch of its life.  Tried doing all the temp file cleanup and normal.dot file
recreation on an almost daily basis. Also ran Detect & Repair.  But winword
kept crashing down... sometimes when I was in the middle of an e-mail,
sometimes when I was in the middle of a doc, and sometimes when I wasn't
doing anything in MS Office at all.  And I was getting pretty much the same
message as you did in the Application log.

It's now been three wonderful days since the last crash.  Here's what I did:
1.  Made sure msword and Outlook were closed.
2.  In regedit, went to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Word
3.  Deleted the Data key (after exporting a backup copy)
4.  Lauched Outlook and Word.
Everything has been just fine since.  No crashes.  I did lose toolbar
customizations as expected, but was certainly a small price to pay.  And the
Data key does recreate itself -- FYI.

Hope this helps!
[/QUOTE]

Verification