Application Hang error remains after reinstallation...

[Peter Häggmyr]

I posted a question some weeks ago regarding a problem with "Application
Hang" error.

I got the tip to uninstall Office and install Office again. After that, we
still have problem.



The environment is set up like this:



One Windows 2003 Server running Terminal Server Services. The server is also
a Domain Controller. Office XP Professional is installed. The server is
upgraded from W2k server and Office was upgraded too, but now Office is
reinstalled.



Sometimes one of the clients freezes and after that al clients starts ton
hang. After restarting the server (the console hangs too) everything works
fine, until next hang.

In the Event Logs the only error message is "Application Hang" and which
application hanged, every time it is an office application, most frequently
WinWord, Access and Excel.



//Peter Häggmyr

 

[Sarah Lu [MSFT]]

Hi Peter,

Please send the event log to me by email and I will perform further
research on this issue.

Have a nice day!

Best regards,

Sarah Lu
Microsoft Online Partner Support
Get Secure! - <www.microsoft.com/security>
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[Peter Häggmyr]

The log files is too big to post to this group, even if I zipped them, and I
cant reply to your mail. Do U have a e-mail address I can use?

Best regards,

Peter Häggmyr

 

[Peter Häggmyr]

I can't post the files to this group, the files R 2 big, even when I zipped
them... What to do?

 

[Sarah Lu [MSFT]]

Hi Peter,

I've performed some further research on this issue. This problem may be
caused by the terminal service since it occurs in terminal sessions.

I'd like to let you know that our newsgroup is focused on break fix issues
that are neither urgent, nor complex. Due to the complexity of this random
application hang issue on terminal server, we are unable to assist with
this request in the newsgroups. Further collection and analysis of memory
dump file may be needed to troubleshoot the problem. It is recommended that
you contact Microsoft Product Support Services via telephone so that a
dedicated Support Professional can assist you recover the server in a more
efficient manner. Please be advised that contacting phone support will be a
charged call.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

Thanks for your understanding on this issue. If there's anything unclear,
please don't hesitate to let me know.

Have a nice day!

Best regards,

Sarah Lu
Microsoft Online Partner Support
Get Secure! - <www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.