Applied TR2 and now unable to open any documents

[Paul Mansz]

My problem applies to Excel and Word. No issues (so far) with Outlook.

Just applied the refresh today.

Initially experienced a problem ("The Installation of this package failed.
Please
see for more information"). There was no explanatory reference in the
message, so I downloaded it again and reapplied it, apparently successful.

Two kinds of problems now occur:
1) I cannot open any DOC/DOCX or XLS file. I get a message "The file xxx is
not available" if I open it from Windows Explorer, or (2) if I open it from
within the application I get the same error but a more explanatory error
suggesting an anti-virus s/w incompatibility and KB 835404 (which applies to
Office 2003, not the beta).

I can create a new document and save it, but cannot then open it.

Although the Beta has worked fine so far with my anti-virus (Norton AV 2007)
I ensured it was current through Liveupdate, but no change in behaviour.

Any insight would be appreciated before I go through the trouble of
uninstalling and reinstalling 2003.

thanks,

Paul

 

[Peter Saxton]

On Mon, 2 Oct 2006 15:29:02 -0700, Paul Mansz <Paul

My problem applies to Excel and Word. No issues (so far) with Outlook.

Just applied the refresh today.

Initially experienced a problem ("The Installation of this package failed.
Please
see for more information"). There was no explanatory reference in the
message, so I downloaded it again and reapplied it, apparently successful.

Two kinds of problems now occur:
1) I cannot open any DOC/DOCX or XLS file. I get a message "The file xxx is
not available" if I open it from Windows Explorer, or (2) if I open it from
within the application I get the same error but a more explanatory error
suggesting an anti-virus s/w incompatibility and KB 835404 (which applies to
Office 2003, not the beta).

I can create a new document and save it, but cannot then open it.

Although the Beta has worked fine so far with my anti-virus (Norton AV 2007)
I ensured it was current through Liveupdate, but no change in behaviour.

Any insight would be appreciated before I go through the trouble of
uninstalling and reinstalling 2003.

thanks,

Paul

Go to Norton AntiVirus Options
Miscellaneous
Uncheck "Turn Office Plug-in On"