Apply KB893395 breaks creating PST Files

[Nick M]

Hello all, we've applied KB895395 to our environment to allow us to set the
ForceOSTPath reg key. However a side effect has been that on some PC's the
patch has removed the ability to create PST files.

When you go to File | New | Outlook Data File, the Types of Storage list is
empty.

We use Office 2003 SP1 on XPP SP1. We do not have the DisablePST reg key
configured or present on the affected PC's. Out of curiosity I created it on
one PC and set it to 0 but this didn't help either.

This appears to be an issue with this patch, have found a few references to
it on the net, has anyone come up with a solution? Would really appreciate
any advice that can be given.

 

[Sue Mosher [MVP-Outlook]]

It might be worthwhile to try applying SP2, which incorporates that patch. I haven't seen any other reports of your side effect.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Nick M]

Not really an option for our environment at this stage. We wont be applying
Office SP2 until Sept when we'll be upgrading the OS to SP2 as well.

 

[Sue Mosher [MVP-Outlook]]

But if you apply it on a test basis to one machine, you'll know whether it will solve your problem.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers