Try in this order:
(1) Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer.
Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.
1.. Quit Outlook.
2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.
When you restart Outlook, and use a form, the forms cache
is re-created.
(2) I think you should try using the ".../CleanViews" Command-Line
Switch for Outlook. This restores default views.
NOTE: All custom views you created are lost.
Also, be sure the clients are up-to-date in their patches.
Instructions for Outlook 2007
See the following link for information on how to use
this switch VERY EASY:
http://office.microsoft.com/en-us/outlook/HP012185891033.aspx
Or if you use Outlook 2003
The following page explains the Command-Line switches for 2003:
http://office.microsoft.com/en-us/outlook/HP010031101033.aspx
The command line looks kinda like (Depends on what version of Outlook
you are using as to WHERE your Outlook.exe file is located):
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /CleanViews
Note: Paths that include spaces between words must be enclosed in quotation
marks (") and are case sensitive.
(3) This usually screams "Corrupted Recurring Meeting".
Here's what I used to do, there is probably something easier
out there but I haven't needed it for a while.
To detect the offending item:
1) Open the mailbox in Outlook
2) Create a New folder (Calendar Test)
3) Do an advanced find on the old calendar and sort events by recurrence.
To use ADVANCED FIND it is version specific:
(Outlook 2003 and below) - Press F3 (Outlook 2003 and below)
Outlook 2007) - Select the TOOLS menu
- Select INSTANT SEARCH
- Select ADVANCED FIND
- Change the Look For: text box to Appointments and Meetings
- Click on the Advanced tab
- Click Field
- Select All Appointment fields
- Select Recurring
- Condition: equals
- Value: Yes
- Click the Add to List button
- Click Find Now
Drop and drag from advanced find listed events one at a time to the new
calendar, when you get to the corrupt item it will give you an error
message. (delete this item)
Move all your calendar items from Calendar Test folder back to original
calendar (these are previously dragged over items).
If this does not fix the Calendar Freeze:
Try starting Outlook with the /safe command line switch. Go to the calendar
folder to see if Outlook freezes.
If there is a freeze I would guess one of the following.
- A reminder or free/busy information couldn't be cleared. Try starting
Outlook with the /cleanfreebusy and /cleanreminders command line switch
while no items are stored in the calendar folder
If there is no freeze when starting with the /safe switch -- visit the
folder you moved the items to and see if Outlook freezes. If it does, there
is still a corrupt item that Outlook can't deal with. If there is no
freeze, then I would guess that file outcmd.dat is corrupt. Rename this file
and restart Outlook. Outlook will recreate a new outcmd.dat file on open.
Outside of that --- beware of Offline Storage (*.OST) files. You might have
to create a new profile and temporarily disable Offline Storage while you
troubleshoot this issue.
Nikki
Just today i am unable to open any of the appointments already in my
calendar
nor am i able to make a new appointment.
