Archiving in Outlook 2003

[Benjamin708]

I am having trouble archiving a user's mailbox on his PC. He is running
Outlook 2003. I use 2002 on my PC and when I archive my stuff it just works,
with no problems. But I cannot get it to work on my co-worker's.

I go to file>Archive. I highlight the Inbox and choose to archive the
selected folder and all subfolders. I choose the .pst that it is to archive
to. But the mailbox does NOT shrink at all after the archiving runs.

Any ideas?? Thanks.

 

[Brian Tillman]

I go to file>Archive. I highlight the Inbox and choose to archive the
selected folder and all subfolders. I choose the .pst that it is to
archive to. But the mailbox does NOT shrink at all after the
archiving runs.

Are items removed from the folders?

 

[Benjamin708]

It appears that some items are going to the archive, but very few. I set
Outlook to archive everything older than three months. I selected Inbox and
all subfolders. I don't get it. Is there some difference between Outlook
2002 and 2003 in terms of how they archive?

 

[Michelle]

The problem could be that, as far as I am aware, Outlook archives by last
amended date, not received date, so if your user has accessed any of their
older emails recently, the amended date would be newer than the received
date. I think I'm correct saying this, but stand to be corrected by anyone
more knowledgeable!

 

[Benjamin708]

I'm aware that Outlook archives by Modify date. But with a mailbox over 400
MB and numerous subfolders under the Inbox, I know that he cannot have
modified 400 MB worth of data. There must be something else.

 

[Michelle]

So if you view his email messages by date, there are ones still showing that
are older than 3 months?

 

[Michelle]

Possibly stating the obvious here, but are there any individual archive
settings on the sub folders? i.e. "do not archive items in this folder" I'm
sure you have already thought of that one though, and overidden it during the
manual archive.