asking for serial number

P

powdrsnow

I updated my Office v.x from 10 to 10.1.5 today and everything went
well BUT... after i completed the update, it asked for my serial number.
so i entered my serial number but it doesn't work anymore. ??? any
advice?
 
J

J.E. McGimpsey

powdrsnow said:
I updated my Office v.x from 10 to 10.1.5 today and everything went
well BUT... after i completed the update, it asked for my serial number.
so i entered my serial number but it doesn't work anymore. ??? any
advice?

First make sure you're entering it correctly - capital b's and 8's
look a lot alike.

If it still doesn't work, contact MS Product Support Services at

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

or use the phone number that came in your OS X package. You'll need
to have proof of purchase - the CD case with the product number may
suffice, I don't know...

Starting with SR-1 (update 10.1.2), MS disabled product keys that
were known to be pirated or in wide distribution. If you purchased
your copy via eBay or another non-dealer source, you may have gotten
a pirated copy.
 

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