assigned issues not appearing on project home page

[wberry]

Hi folks ..
If this is the wrong group, I apologize in advance !


When an issue is assigned in the shared project workspace (wss 2003),
an email alert is sent correctly. However, on the Project Web (2003)
homepage the user isn't notified under the "issues" space. You'll see
the "syncing with sharepoint" message but then "no active issues ... "


Any ideas ?


TIA


wayne

 

[Gary L. Chefetz [MVP]]

One thing that can cause this behavior is when an issue or risk is assigned
to someone who doesn't have permission to see it.<g> I know, it sounds like
this situation couldn't possibly happen. After all, why can you assign
someone to a risk who can't, in turn, see it? Well, it does. Make sure that
the assignee has at least one task assignment in the project or is a member
of a category that grants the user access to the SharePoint services for the
project.

 

[wberry]

Thanks Gary ...

It still isn't working ... It would be strange that someone who has
been assigned a risk doesn't have permission to see it ! Here's a bit
more information.

Security Template:
The users are part of the Team Member group, which has all of the
collaboration options, e.g.:
View Documents; View Risks; View Issues.

Security Categories:
Team Members are part of the "my tasks" category, and have "View
issues, risks and documents" checked. They also are able to view 'all
current and future projects' .

In the Global Template for the Team Member group, they have 'view
issues' checked.

In the project in question, I've also created a task (marked it 100%)
for each team member.

The team members are also part of the project workspace - with
contributor roles.

We're using the AD sync with windows login, so I hope that different
user names can't be an issue.

Any other ideas ?
cheers...
wayne

 

[Reid McTaggart]

Another cause is if the WSS template has been modified so that the status
choices do not include "Active." The Home page only displays issues marked
as Active.

 

[Gary L. Chefetz [MVP]]

Wayne:

Are you certain that the user has a published assignment in the project? The
only way they'd get to see this on the home page, given the settings you've
described, is to have an assignment. Reid's suggestion to check for
modifications is the only other reason. You should, of course, run the WSS
synchronization on this site to be certain.

 

[wayne]

The members do have assignments, however I think that Reid's suggestion
is the root cause. I had modified the status choices to be:
Open, In Progress, Fixed, Unresolved, Closed.

Any suggestions on how I could modify this code to have these choices
appear on the home page, or should I sell the "active" flag to my users
?

This group has been (and will continue to be) such a valuable resource
.... I want to thank everyone for sharing their knowledge and their
willingness to help folks like me !

cheers...
wayne

 

[Gary L. Chefetz [MVP]]

Wayne:

Give your users what they want by giving them a different field. You can
change your base site template by following the directions here:

http://www.projectserverexperts.com/Shared Documents/CustomizeWSStemplate.htm

Restore the status values and explain to your users that this field is
mandatory because it drives functionality in PWA.

 

[wayne]

Gary ... I had a feeling you'd say that !

So I have created another field named "Issue Progress" for our custom
status, and reset the "Status" field to its original values.

When I create an issue for myself, it appears...

However, when I create a new issue for a team member, it doesn't appear
on her home page.

Here's her listing in the project:
Deb - Member of Client 2 Issue
Tracking 0d 100% 11/17/2005 11/17/2005 Deb Goodman

I have listed all members of the project the same way (including
myself)....

I feel like I'm missing something basic, and apologize for dragging
this on ! I really appreciate your help.

cheers...
wayne

 

[Gary L. Chefetz [MVP]]

Wayne:

Does the user have a "published" task in the project?
Have you tried synchronizing the Sharepoint Site?

 

[wayne]

Thanks Gary and Reid ...

Still having the issue :-(

Every member of the project team is listed in the project with a
published task (marked 100% complete)

The Issues status was changed back to the default settings. Issues are
now marked "Active"

The alerts work for any issues assigned to me (the admin/pm), however
they do not appear for anyone else who has an issue assigned -- IN THIS
PROJECT.

I've tested it in another project, and this issues notification appears
on the home page.

Question -- Could the modifications I made to the Status Fields ( from
default => to customized => back to default ) have changed the way the
sharepoint server views the issues ?

TIA
wayne

 

[Gary L. Chefetz [MVP]]

Wayne:

The answer is likely yes, due mainly to the very strange way SharePoint
handles the data. It might be a better play to punt at this point. Reimport
the project anew and update the new SharePoint site with the correct
information.

 

[wayne]

Oh the joys.... I've punted and now have them deep in their own
territory. I deleted, imported it anew, and published all -- and what
do you know -- it now works. go figure.

Thanks Gary (and all the rest) .. things are almost wonderful in
wayno's world.


........... now if I could only get it to list issues that have a
custom status ! ;-)