assortment of odd issues with Word 2004

R

roberto

Hello,

I upgraded to Office 2004 as soon as the Professional edition came out,
and have noticed the following issues and wonder if anyone else has
experienced them:

* sometimes line/page breaks will change in a document I'm editing. If
I quit and restart Word, things will be back to normal

* sometimes the "page x of y" function will display fine on my screen
but print, on each page, "page y of y"; quit and restarting of Word
will fix this, as well

* sometimes Word, and associated dialog boxes (such as the print
dialog) will become unresponsive to keyboard input... it recognizes the
mouse, but ignores anything from the keyboard... quit and restart fixes
this

I'm using 10.3.7, updated Office (applied Service Pack), and use Adobe
fonts pretty much exclusively. If you need any further information, let
me know. Otherwise, I hope to at least hear from some others that
they've experienced this issue as well, so I know it's not just me.
:)

--Roberto
 
B

Beth Rosengard

Hi Roberto,

Try testing your Normal template first
(<http://word.mvps.org/MacWordNew/MacWordNormal.htm>) and if that doesn't do
it, test your preferences
(<http://word.mvps.org/MacWordNew/DamagedPrefs.htm>).
(If you're using Safari, you may have to hit Reload once or twice. Internet
Explorer will work fine.)

Also, repair disk permissions: Go to Macintosh HD/Applications/Utilities.
Open up Disk Utility. Select your hard disk, then click the First Aid tab.
Click the button to "Repair Disk Permissions".

Hope this helps.

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>
 
R

roberto

Thank you, Beth!

These problems were so intermittent... I did end up trashing the prefs
(and a host of other prefs... some untouched for a year or two,
inadvertently fixing a few other little quirks on my iMac) and starting
fresh with a new Normal template. I don't know if it fixed my other
issues, but it was good housekeeping, nonetheless!
Thanks again!

Roberto AKA (e-mail address removed)
 
R

roberto

No, it didn't fix the problems. I worked on a three column brochure
earlier today, printed it, and about an hour later found a typo I
wanted to correct. Re-opened the document, and the line breaks are
different, causing the column breaks to be different, etceteras.

Except THIS time, quitting and restarting didn't help. Neither did
restarting the entire computer. Or deleting the preference files. Or
cleaning the caches. Or repairing permissions.

This is very frustrating! Is anything like this happening to anyone
else?

--Roberto
 
B

Beth Rosengard

Hi Roberto,

Sorry about that :).

Are you by any chance using Word's automatic updating functions? Try these
procedures:

With your cursor placed in a section of the text that's changing on you, go
to Style menu> Format. The style of that text should be highlighted. Click
Modify. If the "automatically update" box is checked, clear it.

Next, go to Tools menu> Templates & Add-ins. Again, clear the
"automatically update document styles" check box.

Does that help?

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>
 
D

Daiya Mitchell

No, it didn't fix the problems. I worked on a three column brochure
earlier today, printed it, and about an hour later found a typo I
wanted to correct. Re-opened the document, and the line breaks are
different, causing the column breaks to be different, etceteras.

Did you check whether the different line breaks print as well? What view do
you normally use, and do the changes also show in Print Preview?

Any chance you have "wrap to window" selected in Word | Preferences, View
tab, under Window?
 
R

roberto

Thank you, Beth and Dalya, for your replies!

No automatic updating. Yes the line breaks print that way, as well.

Let me further explain: when these problems occur (the line break issue
is the most obvious, to me, as most of my documents are tightly
formatted, so line break changes produce number of page changes), I can
usually "fix" them simply by quitting Word and then restarting.
Sometimes it takes several tries, but literally clicking on the same
document, which opens Word, produces slightly different results on
screen (I always work in Page Layout) and in print... either the way I
expect it to be or slightly longer, due to a few line break changes.

Yesterday/last night, even restarting my Mac didn't help, nor did all
of the other things I tried. What did *seem to* help was deleting yet
another preference file: the com.microsoft.Word.plist located in my
User/Library/Preferences folder, not the one/stuff in the
User/Library/Preferences/Microsoft folder (such as
com.microsoft.Word.prefs.plist). But I don't know for sure, since the
problem is intermittent anyway.

The change in line breaks isn't huge... I'm talking a word here or
there, or what might be hyphenated one time isn't the next... very,
very small fluctuations in the layout that cumulatively produce a
bigger change.

Regarding the "Page Y of Y" problem, that, too, is usually solved by
quitting Word and restarting.

Weird, huh? And I've experienced this stuff only in Office 2004.
Thankfully, it's relatively rare, but it is profoundly annoying. :)
--Roberto
 
B

Beth Rosengard

J

John McGhie

Hi Roberto:

I am starting to think that what you are seeing is at least partly normal
operation in Word.

Word normally takes some "time" to finish its housekeeping and display the
document paginated the way it's going to print. How long it takes depends
on the document, but it can be several minutes.

To eliminate the possibility that you have a "slow document", please reveal
your paragraph marks and then copy everything EXCEPT the last paragraph
mark. Create a blank document and paste into that. Save under a different
name. This will clean out any garbage that can collect in a Word document
after editing. It is sometimes possible to get several megabytes of random
trash trapped in a Word document. If you do, pagination of the documents
becomes very slow and you tend to get the problems you have described.
Pagination is a background task in the latest versions of Word; it runs all
the time and completes its tasks when you're not typing anything.

When you describe your document as "tightly formatted" I suspect you mean
that you have carefully arranged to text so that each page ends exactly as
you wish. We normally strongly recommend that Word users do not do this,
because it leads to documents changing, sometimes substantially, each time
they get a minor edit.

Instead we recommend that you paginate your documents using style properties
and paragraph properties to cause the page breaks to fall at logical breaks.
This results in a document that is impervious to pagination changes caused
by editing, buy changing printers, fonts, or computers.

You didn't answer Daiya's question about Automatically Update. Please check
Tools>Templates and Addins>Attach to see if the "Automatically update styles
on open" setting is checked in that document. If it is, that would
adequately explain the problem you are observing. Turn it off :)

Also check your styles: go to Format>Style>Modify and ensure that
"Automatically update" is NOT checked on any of the styles you are using in
the document. If it is, that would explain what you are seeing.

Do you have a Font Manager installed? If you have a font manager that
dynamically enables and disables fonts on your computer, that would explain
the problem.

How is your printer connected? Word draws all of its critical measurements
from the default printer. If the default printer changes, all of your
metrics change and the paginations changes on a long document are
substantial.

I actually do not think there is much wrong with Word on your computer, but
I am getting a bit suspicious about that document.

Hope this helps

Thank you, Beth and Dalya, for your replies!

No automatic updating. Yes the line breaks print that way, as well.

Let me further explain: when these problems occur (the line break issue
is the most obvious, to me, as most of my documents are tightly
formatted, so line break changes produce number of page changes), I can
usually "fix" them simply by quitting Word and then restarting.
Sometimes it takes several tries, but literally clicking on the same
document, which opens Word, produces slightly different results on
screen (I always work in Page Layout) and in print... either the way I
expect it to be or slightly longer, due to a few line break changes.

Yesterday/last night, even restarting my Mac didn't help, nor did all
of the other things I tried. What did *seem to* help was deleting yet
another preference file: the com.microsoft.Word.plist located in my
User/Library/Preferences folder, not the one/stuff in the
User/Library/Preferences/Microsoft folder (such as
com.microsoft.Word.prefs.plist). But I don't know for sure, since the
problem is intermittent anyway.

The change in line breaks isn't huge... I'm talking a word here or
there, or what might be hyphenated one time isn't the next... very,
very small fluctuations in the layout that cumulatively produce a
bigger change.

Regarding the "Page Y of Y" problem, that, too, is usually solved by
quitting Word and restarting.

Weird, huh? And I've experienced this stuff only in Office 2004.
Thankfully, it's relatively rare, but it is profoundly annoying. :)
--Roberto

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410
 
R

roberto

Hi John!

No font manager. No auto-updating of styles. Printer (Brother HL-1440)
connected via USB. The documents are usually small (a page or two of
text), and I have tried copying the text (save the last paragraph
mark... boy that's an old trick!).

What I'm saying is that, periodically, my version of Word 2004 seems to
flake out. Page numbers display and print incorrectly, dialog boxes
don't respond to keyboard input, and line breaks change --- slightly
--- here and there. Usually quitting and immediately restarting Word
fixes ALL of these issues. It's just... occasionally something weird
happens, and I was hoping that someone else would chime in with "Yes!
Those very same things happen to me!"

I appreciate all of the answers/responses, even on a holiday weekend!
You guys are great!


--Robert
 
J

John McGhie

Hi Roberto:

OK, the bad news is "No, we have never seen or heard of a similar problem,
anywhere in the world, with any version of Macintosh Word."

The good news is: we're still here. Now, this is not just "one" document,
or "any recent document", right? This is documents old and new, at random?
If there were anything common to the documents that are bad we could begin
to track it. Say created in a similar period, created with a particular
version of Word, etc.

If Go to Word>Preferences>Compatibility... What "Recommended options
for..." setting do you have? If it is anything other than Word 2000-2004
and X, that could produce the problem. It's a document setting (i.e.
Individual to each document).

Now, when you say that page numbers display and print incorrectly, what do
you mean by that? The wrong numbers or the wrong appearance? I need a
little more detail there. It sounds like the wrong page numbers. This
could happen if a needed font were coming and going: no fonts on the
network, have you? Or a needed printer driver were coming and going: these
documents are all formatted for the Brother printer, are they? And the
printer remains attached permanently? If when the problem appears you were
to print a document, would it print to the correct printer? If the printer
connection goes to sleep so Word can't confirm the printer driver, that
would do it.

I am also wondering about the template. Look in tools>Templates and
Add-ins. If Automatically update document styles were ON, that would do it.

Dialog boxes do not respond (after a wait) could mean that your system is
out of memory. It may be your system has failed to release some virtual
memory files. Rebooting the computer would fix that.

If Quit and Restart fixes it, it's either disconnected files or unreachable
memory. Disconnected files happens when the connection between an
application and an open file fails for some reason. Unreachable memory can
be "not enough" memory, or "memory locked by the application or not
released."

The more detailed description you can give me of the problem, the more
chance I or someone else has of calling to mind a possible cause.

Sorry

Hi John!

No font manager. No auto-updating of styles. Printer (Brother HL-1440)
connected via USB. The documents are usually small (a page or two of
text), and I have tried copying the text (save the last paragraph
mark... boy that's an old trick!).

What I'm saying is that, periodically, my version of Word 2004 seems to
flake out. Page numbers display and print incorrectly, dialog boxes
don't respond to keyboard input, and line breaks change --- slightly
--- here and there. Usually quitting and immediately restarting Word
fixes ALL of these issues. It's just... occasionally something weird
happens, and I was hoping that someone else would chime in with "Yes!
Those very same things happen to me!"

I appreciate all of the answers/responses, even on a holiday weekend!
You guys are great!


--Robert

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410
 
R

roberto

John,

Thanks for the encouragement and support; this is a nice forum!

These problems happen to a variety of documents: old ones opened for
editing and new ones just created. My settings are about as plain-jane
as you can get (no automatically updating; compatibility is for Word
2000-2004 and X; etc.). Printer is always connected. My fonts (mostly
Adobe OpenType fonts) are in the Drive>Library>Font folder (not in my
user folder). Quit and re-launching almost always solves the problem,
but not every time.

The page number problem. Boy, that got me the other morning, as I was
in a hurry and headed to an important meeting (of course!). The
document was twelve pages long, and the header was the classic "page x
of y" thing. When printed, however, each page read "page y of y"
instead. The screen first also had "page y of y" but then, as I
scrolled through the document, corrected itself. When I reprinted,
however, the pages were still messed up. Quit and re-launch... and it
looked good on screen AND on paper.

These don't happen all that regularly, fortunately, but all have
started in the past two or three months that I've been using Word 2004.

I might just try a fresh install, but also wonder if some little bits
of cruft are in the OS. All in all, I'm hoping that these issues will
go away with a fresh OS and Office install.

Thanks again for your help, however! At least I know what's NOT causing
these problems!

-- Robert
 
D

Daiya Mitchell

If you are still around....printing in reverse order might fix the page
number issue. Or go into Print Preview first.

That is a classic WinWord problem but thus far I had not seen it reported on
the Mac, if I remember correctly, though it's possible it got exported to
us. More info on the Win bug here, may help.
http://word.mvps.org/FAQs/AppErrors/PageXofY.htm
(hit refresh a few times in Safari, or use a different browser)
 

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