Attaching an Email to a Contact

[Cheryl Mutschler]

Outlook 2000

This is going to be a bit hard to explain, but here it goes:

A user used to be able to right click on an email, choose Move, click
Contacts; then a two pane window would open (folder list in the top half and
contacts, email messages, etc in the bottom), then she would choose Contacts
and pick the actual contact that she would like to attach the email to. If
you create a new email, go to Insert, Item, this is the window that I'm
referring to.

Now what happens when the user goes through the steps above, there's not a
window available to choose the contact that she would like to attach it to,
Outlook picks the closest match, then attaches it.

I've never attached emails to contacts so I don't know if this was ever
possible. Does this sound familiar? Have any ideas or suggestions?

Also, if the above doesn't make sense, please let me know and I will try to
explain differently.

Thank you,

Cheryl

 

[Christine]

All I can figure is that you are probably referring to attaching a contact
to an email. You do this by clicking on the down-arrow next to the
paperclip instead of the paperclip itself. By doing this you get an option
to attach a file or an item. When you choose item, you get the window that
you describe and you can attach anything you like, including contacts.

HTH