Hi SJMP,
Does the issue only occur with a specific message with attachment?
When you click View > Arranged By > Attachment, all messages in the folder will be sorted by "No attachments" and "with attachments". Do
you mean that the specific message with attachment is sorted in the group "no attachments"?
Follow the steps below to take a screen shot for me.
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a. In Outlook, locate the specific message with attachment in the Inbox folder. Click the View menu > Arranged By > attachment > if it still
highlight the specific message, press the print screen key. If not, scroll down to find that specific message, and then press the print screen
key.
b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint).
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment. My Email address is (e-mail address removed).
At this point, I recommend you to do the following general troubleshooting steps to see if it works.
Clean outlook views
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1. Exit Outlook.
2. Click Start > Run > type outlook /cleanviews, click OK.
3. Test the issue. What is the result?
Repair Outlook 2007
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In Outlook 2007, click Help > Office Diagnostic > click Continue to repair the Outlook installation. And then go to Microsoft Update site to
check and install all available updates.
Test the issue again.
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Regards,
Emily Lin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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