Attachments not accessible to Outlook Express clients receiving mail from Outlook 2007

[Ian Marsh]

I have a client who is running Outlook Express 6.0 on XP who noticed that
only in a couple of cases, that the email message has the data for the
attachment, but the attachment icon is not present for the message and he
cannot therefore see or save it. What I discovered is that the two parties
he is experiencing this problem in their email is that they are sending to
him from Outlook 2007. One of them is his accountant down the hall using the
same domain via internet (non-exchange) email. (outlook 2007, on Vista
business).

A random check of several other emails shows that the emails that have
attachments visible are not from Outlook 2007.

Tools->Options->Security "Do not allow attachments to be saved or opened
that could potentially be a virus." is clear.(Not checked).

Has anyone else experienced this problem and has anyone found a solution???

Thanks in advance for any help you can offer.

 

[Diane Poremsky [MVP]]

how are you determining the message has the attachment? If by looking at the
message source, does it have a winmail.dat? That is caused by the Outlook
user sending messages in RTF format.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
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[Ian Marsh]

Thank you for responding. The best example is a message that was sent to
more than one person in the company. The Outlook Express client has the same
size showing for the message, and you can see the base-64 content in the
message details. The 2007 messages are set to being sent in HTML format.
Oddly enough, they are Winmail.dat attachments of other documents. Does that
mean the attachment is rtf format or the whole message??

Thanks,

how are you determining the message has the attachment? If by looking at
the message source, does it have a winmail.dat? That is caused by the
Outlook user sending messages in RTF format.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I have a client who is running Outlook Express 6.0 on XP who noticed that
only in a couple of cases, that the email message has the data for the
attachment, but the attachment icon is not present for the message and he
cannot therefore see or save it. What I discovered is that the two
parties he is experiencing this problem in their email is that they are
sending to him from Outlook 2007. One of them is his accountant down the
hall using the same domain via internet (non-exchange) email. (outlook
2007, on Vista business).

A random check of several other emails shows that the emails that have
attachments visible are not from Outlook 2007.

Tools->Options->Security "Do not allow attachments to be saved or opened
that could potentially be a virus." is clear.(Not checked).

Has anyone else experienced this problem and has anyone found a
solution???

Thanks in advance for any help you can offer.

 

[Diane Poremsky [MVP]]

The message is being composed in RTF format. The sender needs to use plain
text.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Thank you for responding. The best example is a message that was sent to
more than one person in the company. The Outlook Express client has the
same size showing for the message, and you can see the base-64 content in
the message details. The 2007 messages are set to being sent in HTML
format. Oddly enough, they are Winmail.dat attachments of other documents.
Does that mean the attachment is rtf format or the whole message??

Thanks,

how are you determining the message has the attachment? If by looking at
the message source, does it have a winmail.dat? That is caused by the
Outlook user sending messages in RTF format.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

I have a client who is running Outlook Express 6.0 on XP who noticed
that only in a couple of cases, that the email message has the data for
the attachment, but the attachment icon is not present for the message
and he cannot therefore see or save it. What I discovered is that the
two parties he is experiencing this problem in their email is that they
are sending to him from Outlook 2007. One of them is his accountant down
the hall using the same domain via internet (non-exchange) email.
(outlook 2007, on Vista business).

A random check of several other emails shows that the emails that have
attachments visible are not from Outlook 2007.

Tools->Options->Security "Do not allow attachments to be saved or opened
that could potentially be a virus." is clear.(Not checked).

Has anyone else experienced this problem and has anyone found a
solution???

Thanks in advance for any help you can offer.