Attachments opening after second attempt

[Chad Guiney]

I have a strange problem in Outlook while opening attachments. When I double
click on an attachment like an Excel document or PDF I get the pop up box
that asks if I want to open it or save it. When I click open the box goes
away, Excel will open up but no worksheet is there. When I close Excel and
double click the attachment again Excel opens and the workshee is there. I am
using Office XP and this is happening to a couple of people besides me. Any
help would be great. Thanks in advance.

Chad

 

[Hal Hostetler [MVP P/I]]

That sort of thing can happen if Outlook's secure temporary folder gets
full. When you open file attachments that are considered safe, Outlook, as
an extra precaution, places these attachments in a subdirectory under the
your Temporary Internet Files directory. The name of the new subdirectory
is unknown, is randomly generated, and takes on the following form.

C:\Documents and Settings\username\Local Settings\Temporary Internet
Files\OLKxxx

Try navigating to this folder and deleting it's contents.

http://support.microsoft.com/kb/296115/en-us
OL2002: Opened Attachments Are Saved in a Subdirectory in Your Temporary
Internet Files Directory
http://support.microsoft.com/default.aspx?scid=kb;en-us;817878
Attachments remain in the Outlook Secure Temporary File folder when you exit
Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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