Attachments removed from outgoing emails

[DR]

Since installing Office 2003 (with Outlook -- replacing Outlook Exp.), any
attachment that I send with outgoing email is stripped from the message
before it reaches the destination. The Sent box shows each message with
its attachment still in appended.

I've tested this with the Symantec internet security software both on and
off (no change), and my ISP Help has been of no use. (The folks in India
simply don't understand what's happening.)

This scenario is true on all three machines, all running Outlook 2003, that
share my wireless network and the DSL hub. (I made no changes on the
configuration of the hub's firewall, and no other changes on any machine,
except installation of Office 2003.)

Thanks for suggestions.

DR

 

[mrforklift]

Sounds like an anti-virus program somewhere along the path is stripping
the attachment. Did this problem only start when you switched to
Outlook?

Matt

 

[DR]

Yes -- I had been using OUtlook Express until then; the switch came when I
installed Office 2003 (incl. Outlook 2003). I too thought it might have
something to do with the Symantec anti-virus/security suite, but disabling
its components, one by one, and sending test messages did not appear to
solve the problem. I then thought the DSL ISP (Verizon) might be doing
something, but their tech support was less than useless.

Recommendations on trouble shooting procedures would be appreciated, of
course.